Engagement Manager (Germany), Public Sector

About the role

At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications. We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United

Requirements

• An active TS/SCI clearance
• 5+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions
• A track record of structured, analytics-driven problem solving
• A basic understanding of GenAI/ML
• Excellent verbal and written communication skills
• Willingness to initially travel 50% of the time to Germany and ultimately relocate there
• We have a diverse team with a variety of skill sets, many have:
• 10+ years of professional experience, often in a customer-facing technical program management role in industry or government.
• A technical background (education or professional experience with computer science, economics, statistics, engineering)
• A proven track record in B2B client-facing roles and expanding client relationships
• Prior experience owning the technical implementation of solutions to the government
• Domain expertise in a relevant field (e.g. modeling and simulation, joint planning, intelligence workflows)
• The base salary range for this full-time position in the location of Washington DC is:
• $191,200 - $291,000 USD
• PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

Benefits

Additional Information

Scale AI is at the forefront of the AI revolution, helping the U.S. government and allied partners unlock the potential of AI across national security missions. We're building enterprise-grade generative AI solutions and delivering them into operational use cases that matter. We're hiring an engagement manager (EM) to lead and coordinate delivery of agentic workflows who is eager to travel regularly to Europe and ultimately relocate to Germany to be onsite with customers. As an EM on our public sector delivery team, you will support a large account plan, manage day-to-day execution for customers, and ensure an incredible customer experience. This role is ideal for someone who blends program leadership, technical fluency, and contract awareness - and who thrives in fast-moving, ambiguous, and mission-driven environments. You will: Manage customer relationships from the executive to the end user Be forward deployed in Germany with customers to scope agentic workflow use cases that Scale's engineering team will build and refine Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives Lead with a "whatever-it-takes" mentality, proactively identifying customer needs and operator pain points to ensure customer success Oversee onboarding and successful implementation of customer accounts

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Scale AI? Share your experience