Technical Delivery Manager

Benefits

Additional Information

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together. Appian is seeking a hands-on Technical Delivery Managerto take post-sales ownership across multiple strategic accounts and support our continued growth. This is a senior role within our Customer Success organisation, responsible for delivering enterprise-grade solutions powered by Appian's cutting-edge platform. Your focus will be spread across multiple customers and you'll work directly with key project and executive stakeholders throughout the entire project life-cycle to ensure client satisfaction and adoption. You will also play a significant role in supporting new business software and services opportunities. The TDM will also play an important role in mood orchestration, fostering a culture of positivity, high performance and collaboration aligned to Appian's values. They will also work extensively with our people, providing coaching, actionable feedback and mentoring to support their career progression and development within Appian. This roles requires someone who is fluent in both Japanese and English. To be successful in this role, you will: - Oversee the delivery of Appian projects to ensure deployment matches client executive and business sponsor expectations. - Mentor a team and manage multiple large-scale projects simultaneously, nurturing them from inception to launch while collaborating with stakeholders and establishing realistic development guidelines. - Interface with Appian Sales, Marketing, Engineering, Product Management, and Product Support. - Work with delivery partners within the region to augment Appian led engagements with partner resources as well as to supplement partner led engagements with Appian resources. Tools and Resources Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities. Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

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