Senior Manager, Business Process Solutions - Insurance

About the role

We are seeking an experienced Senior Manager, Business Process Solutions (BPS) to lead large-scale operational transformation initiatives, drive business growth, and deliver exceptional client outcomes. In this strategic leadership role, you will define and optimize business processes, lead high-performing global teams, and partner with executive stakeholders to improve operational performance while expanding our Business Process Solutions portfolio.

Responsibilities

• Business & Operational Leadership
• Lead enterprise-wide process transformation initiatives that improve operational efficiency and client experience.
• Develop and execute strategic initiatives aligned with business objectives and client priorities.
• Oversee large-scale service delivery programs, budgets, resource planning, and operational performance.
• Build and lead global, cross-functional teams focused on operational excellence and continuous improvement.
• Monitor KPIs and performance metrics to identify opportunities for optimization and measurable business impact.
• Foster a culture of innovation, accountability, and continuous improvement.
• Client Growth & Commercial Excellence
• Partner with clients to identify opportunities for business expansion and operational improvements.
• Support sales teams with solution development, upselling, cross-selling, and new business pursuits.
• Promote and expand adoption of DXC Insurance Smart Actions and Smart Apps solutions.
• Build trusted executive-level client relationships and drive long-term strategic partnerships.
• AI-Driven Insurance Transformation
• Champion AI-enabled delivery across engineering and insurance operations by leveraging technologies such as:
• AI-assisted software development and testing
• Intelligent defect prediction and quality improvement
• Automated claims processing and workflow optimization
• AI-powered underwriting decision support
• Intelligent backlog prioritization and delivery optimization
• Drive measurable business outcomes including:
• Faster delivery cycles
• Increased operational efficiency
• Improved customer and agent experiences
• Enhanced underwriting and claims performance
• Better business insights through analytics and AI

Requirements

• Required Qualifications
• 10+ years of experience in Business Process Services (BPS), Business Process Outsourcing (BPO), process transformation, or large-scale service delivery environments.
• 4+ years of leadership experience managing large global teams and complex operational programs.
• Proven success leading operational transformation initiatives across enterprise organizations.
• Strong expertise in Lean, Six Sigma, Business Process Management (BPM), or other continuous improvement methodologies.
• Experience managing P&L, budgets, operational performance, workforce planning, quality, and productivity.
• Demonstrated ability to influence executive stakeholders and lead cross-functional teams.
• Commercial mindset with experience supporting business growth, solution selling, and client relationship management.
• Bachelor's degree required; MBA or advanced certifications are a plus.
• Preferred Experience
• Insurance operations (Property & Casualty, Life & Annuity, or Specialty Insurance)
• AI-driven business transformation
• Digital operations and automation
• Global delivery organizations
• Consulting or enterprise services
• Success in This Role
• The ideal candidate combines strategic leadership with operational excellence and commercial acumen. You thrive in fast-paced environments, inspire high-performing teams, and are passionate about helping clients transform their businesses through innovation, process excellence, and AI.
• Why Join DXC Technology?
• Lead strategic transformation for some of the world's largest insurance organizations.
• Shape the future of AI-enabled business process services.
• Work alongside global industry experts and executive leaders.
• Drive meaningful business outcomes through innovation, technology, and operational excellence.
• Grow your career in a collaborative, inclusive, and forward-thinking organization.
• At DXC Technology, we believe strong

Additional Information

Job Description: About DXC DXC Technology is a leading global technology services provider helping the world's largest enterprises and public sector organizations modernize mission-critical systems, optimize operations, and accelerate innovation through AI, cloud, security, and enterprise technology solutions. Our Insurance Software and Business Process Solutions (ISB) organization partners with insurers worldwide to transform and manage core insurance operations. By combining deep insurance expertise, market-leading software platforms, and AI-powered solutions, we help clients modernize policy administration, claims, billing, underwriting, and digital engagement across Life & Annuity, Property & Casualty, and Specialty Insurance. If you're passionate about driving operational transformation at scale while shaping the future of AI-enabled insurance services, we'd love to hear from you.

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