Property Operations Assistant

Requirements

• High School diploma or equivalent, with a technical certification or a minimum of 2+ years relevant work experience in facilities required.
• Must have demonstrated experience in building operations, construction, maintenance, or facilities management
• Broad knowledge of HVAC, plumbing, electrical and carpentry systems required along with familiarity with Building Automation Systems and work management systems desirable
• Must be detail oriented and have a good safety record, and the ability to take and follow directions intelligently.
• Familiarity and ability to use common hand tools.
• Strong time management skills.
• Must have general computer skills including experience with, spreadsheets, word processing and email software packages (Microsoft Word, Excel, Access, Yardi, and Outlook).
• Must demonstrate strong communication skills including phone, written, email, and in person. Must possess strong interpersonal skills, and the ability to work effectively in a fast-paced, customer-focused operations environment with multiple projects and priorities.
• Must be able to handle complex and confidential materials and information.
• Must be willing to provide support to other locations as needed.
• Available as needed outside of normal bu

Benefits

Additional Information

Reporting to the Property or Area Manager (POA), the Property Operations Assistant is responsible for the day to day oversight of a subset of buildings withing the HUH portfolio. The main role of the POA is to provide/coordinate the maintenance of building services and systems, (HVAC, MEP, etc.), for the smooth operation of a large building or small group of buildings. The position plays a critical role in ensuring that the properties are operated in a manner consistent with the physical, financial and service standards of Harvard Housing, Campus Services and Harvard University. Job-Specific Responsibilities: Ensures that properties are maintained to the safety and quality standards established by HUH, for all physical aspects of buildings, systems, and grounds Monitor buildings daily and log activity appropriately to ensure that all systems are maintained in good working order: mechanical systems and equipment, heating, plumbing, electrical, fire protection, fixtures, carpentry, doors, locks, and windows. Must be able to identify, diagnose, and coordinate the resolve to technical issues Oversees the completion of repairs to systems and equipment including, but not limited to: mechanical, electrical, heating, plumbing, carpentry components and appliances by coordinating and managing the work of outside contractors. Receive, process, and prioritize maintenance/service requests and corrective/preventative work orders, for common area and in-unit work, maintenance projects, and operational assignments and documents all activity through a web-based work order system the work order system Monitor the operation of building-related automated HVAC systems to ensure the automated systems are functioning properly; take proactive measures to prevent problems; troubleshoot; make recommendations to the Property Manager and Management as needed. Perform various building inspections with a focus on building issues, ensuring preventative maintenance is completed, seasonal systems changeover, and energy efficiency measures are being implemented. Coordinates inspections to ensure compliance with code, sustainability, and safety regulations. Works closely with Area/Property Manager to effectively communicate building issues Maintain appropriate levels of building inventory and supplies. Inspects vacant units and prepares them for new residents. Key inventory and programming of various electronic access management systems Attend position/industry related training as required Participate in on-going revision & implementation of operating policies and procedures Consistently strive for positive resident and community relations. Liaise as needed with University colleagues both inside and outside of HUH. Stays up to date in new processes and innovation relevant to the multifamily housing industry Other duties as assigned Working Conditions: Must be able to deal effectively with difficult residents. Must be able to work in dirty, hot, cramped and otherwise uncomfortable areas. Time will be spent walking all over the property, including up and down stairs. Must be willing to work odd hours including nights and weekends (as needed). Physical Requirements: Must be able to perform all duties in a facilities environment that includes exposure to loud noises, temperature extremes, inclement weather conditions, airborne particles, vibration, hazardous materials. Must be able to maneuver in small/confined spaces, stairs, ladders, etc.; requires stooping, bending, climbing, reaching, lifting, and carrying; working from ladders, and lifting carrying objects weighing up to 65 pounds. Required to wear personal protective equipment and clothing when appropriate. Must be physically fit and alert at all times.

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