Executive, Guest Service
External
Capitaland · The Robertson HouseFull-timeOn-site2w ago
Bookkeeping
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About the role
CapitaLand Group (CapitaLand) is one of Asia's largest diversified real estate groups. Headquartered in Singapore, CapitaLand's portfolio focuses on real estate investment management and real estate development, and spans across 270 cities in 45 countries. Job Description You will support the daily guest service operations in our Hotel. You will also create a pleasant and lasting atmosphere that enables guests' satisfaction and provide a sense of home away from home. You will report directly to the Acting Front Office Manager.
Responsibilities
- You will:
- Assist guests with check-in and check-out procedures
- Ensure all guests are attended at the Front Desk
- Issue hotel access key cards
- Attend to and anticipate all guests' queries and needs
- Provide recommendations on nearby amenities, places of interest and assist guests in making travel, tours and restaurant reservation arrangements
- Manage guests' accounts, information and apartment availability in the system
- Perform simple bookkeeping
- Make and confirm reservations
- Respond to all queries through walk-ins, emails and calls and assist with requests
- Handle and record resident feedback and complaints, referring them to supervisors and managers
- Perform related tasks as assigned
Benefits
Flexible benefits with comprehensive medical coverage for self and familyTraining and development opportunitiesSubsidised rates at Ascott serviced residences-Strong advocate of staff volunteerismWellness programmesClosing Statement:At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.Only shortlisted candidates will be notified.Flexible schedule
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