Implementation & Success Manager

About the role

At rightflow, we're transforming how legal service providers work. As our new Customer Success Manager , you'll play a key role in ensuring our customers don't just adopt rightflow - they thrive with it. You'll guide them through the onboarding journey, support their transformation, and help unlock the full potential of our automation platform. Your core responsibilities: Own the onboarding process : Guide new customers through setup, implementation, and rollout of rightflow in their organization. Lead implementation workshops with customers to define goals, design workflows, and set them up for long-term success. Ensure customer success : Train and support end-users, build learning paths, and support internal change processes. Support customer growth : Answer questions, collect feedback, and coordinate solutions in collaboration with our support and product teams. Drive change : Help our customers transition from old processes to digital workflows with empathy and structure. Bridge departments : Act as the interface between Sales, Support, and Product - keeping everyone aligned on customer goals. Continuously improve : Analyze and enhance our onboarding process and internal playbooks for maximum impact. Take ownership : We believe in a hands-on, do-what-it-takes mentality. You'll take initiative and responsibility to get things done. You might be a great fit if you bring the following: 3-5 years of experience in change management , IT project management , or similar roles. A degree in Social Sciences , Economics , Organizational Psychology , or a related field. Additional training or certifications in Change Management , Organizational Development , or Agile Methods is a strong plus. Strong technical affinity and confidence in working with SaaS tools , data flows, and configuration-based software. Exceptional communication skills - you listen deeply, explain clearly, and bring calm energy to every conversation. High emotional intelligence - you understand user needs, deal constructively with resistance, and enjoy helping others grow. A love for structure , reliability , and collaboration - you naturally build bridges between teams and work in sync with Sales, Dev, and Support. You take ownership , have a hands-on mentality , and enjoy rolling up your sleeves to move things forward. You resonate with a working style that is steady , supportive , solution-oriented , and motivating - balancing precision with people-centric thinking. Language proficiency: German: C1 level or higher - our customers are based in Germany and require clear and confident communication. English: B2 level or higher - we're an international and diverse team, and internal communication happens in English. At rightflow, you won't just work for a company - you'll help own and shape it. As part of our employee-owned cooperative, you'll have the opportunity to acquire shares, gain full voting rights, and participate directly in profit-sharing and strategic decisions. You'll work with high autonomy (level 5-6), in a flexible hybrid setup, alongside experienced and empathetic founders who value honesty, personal growth, and sustainable impact. You'll take on meaningful, diverse tasks at the heart of the startup ecosystem - supported by a strong, innovative community and the extensive INF network. Plus, we believe in making work human: from our annual summer retreat (bring your partner and kids!) to the freedom of working where and when you're most productive. Join us to build not just a product - but the kind of workplace you always wished for.

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