Administrative Executive (Visa Services)

Responsibilities

• Serve as the main point of contact for clients applying for US, Canada and Singapore visas.
• Provide end-to-end support for visa documentation, application preparation and submission.
• Advise clients on visa requirements, eligibility, timelines and required documents.
• Review client documents to ensure accuracy and completeness before submission.
• Coordinate appointments with embassies, consulates, visa centres and relevant parties.
• Liaise with internal teams and external service providers to support case processing.
• Monitor application progress and provide timely updates to clients.
• Handle client enquiries, resolve issues and escalate complex cases when required.
• Maintain accurate records in the case management system.
• Stay updated on immigration procedures, policy changes and application requirements.

Requirements

• 1-3 years of experience in immigration, client servicing or administrative support.
• Prior knowledge of US, Canada or Singapore visa processes will be advantageous.
• Good written and spoken English and Chinese to support client communication.
• Detail-oriented, organised and able to manage multiple cases independently.
• Customer-focused with strong follow-up and problem-solving skills.
• Proficient in MS Office; experience with CRM or case management systems is an advantage.
• Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only
• Email to: jeslyn@searchpersonnel.com.sg
• Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!
• ***We do not charge our candidates any referral fee nor bind them with any contract.***
• Jeslyn Tan
• Deputy Consulting Director (APAC)
• Reg no.: R21101247 | EA No: 13C6684
• Our shortlisting process takes 3 working days, and only shortlisted candidates will be contacted.
• If you do not hear from us within this period, your application was not shortlisted. We encourage you to continue your job search, and we will contact you should a suitable opportunity arise. We wish you all the best.

Additional Information

Position : Administrative Executive (Visa Services) Location : Tanjong Pagar Working hours : 5.25 Days Work Week - Monday to Friday: 9.00AM to 6.00PM, Alternate Saturday: 9.00AM to 1.00PM Salary (commensurate with experience) : Up to $3,500 + Quarterly Incentive + Performance Bonus + 14 Days Annual Leave + Off-in-lieu for Saturdays Worked Duration : Perm Industry : Immigration Consultancy

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at SEARCH PERSONNEL PRIVATE LIMITED? Share your experience