Content Designer - Training and Knowledge

Responsibilities

• Design and build task-based training content for a live CX complaints handling operation - courses, job aids, knowledge base articles, process maps, and more
• Work with subject matter experts and operational stakeholders to gather input, structure content, and iterate quickly as the function scales
• Build reusable content that reduces per-hire training time and reduces reliance on experienced agents absorbing new starters informally
• Manage multiple projects simultaneously, balancing pace with quality
• Make the most of our tech stack to create the best solution for each need (we use Miro, Claude, Easygenerator , LearnUpon , SharePoint, and more)
• What you'll need for this role
• 3-5 years in instructional design with a solid foundation in learning theory and content structuring
• Hands-on experience building a range of content types - digital courses, job aids, reference materials, process documentation
• Strong writing skills: you can take complex operational material and make it clear and usable for people in different roles and contexts
• Comfort working at pace in a live operational environment where priorities can shift
• Self-directed project ownership - from needs analysis through to delivery, evaluation, and iteration
• Experience working with stakeholders across locations, time zones, and functional teams
• How we work
• Lead and Inspire: D rives trust, alignment, and enthusiasm
• Think Big: Focus on the problems that most impact commercial outcomes
• Champion the client: Understand and prioritise client's needs
• Deliver at pace: Push for fast, sustainable growth;
• Raise the bar: Take ownership , be accountable and share feedback
• The Perks
• Y our growth fuels our succes s ! Thrive with tailored development programs, mentoring opportunities with leaders , and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and co

Benefits

Additional Information

Job Title Content Designer - Training and Knowledge Job Description So, who are we? IG Group is a FTSE 100 fintech operating across five continents, serving over 1.3m customers and handling billions of dollars in transactions - built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated . What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses. The bar is high - bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next. Join us at IG - the future gets built here. Your team IG's Training & Knowledge Management team designs and delivers knowledge and training content that enables IG move at pace. Our work span s everything from strategic needs analysis and information design to digital build s and in-person deliver ies . We move fast, adapt to what the business needs, and are not afraid to challenge the brief when there's a better way. Everything we do is grounded in close partnership with our operational stakeholders , because the best outcomes happen when L&D and the business transform and build together . Your role in the t eam's s uccess We are looking for two Instructional Designer s to join our Bangalore team and get stuck in from day one. These roles sit at the heart of a live, scaling CX operation. IG's customer servicing function is undergoing transformative change - new starters are joining regularly, task coverage is expanding, specialist roles are being developed, and we are transforming our existing training infrastructure accordingly. You will be building that infrastructure: task-based courses, job aids, knowledge base articles, and process content that new starters can move through quickly and agents can reference in the flow of work. This is hands-on design and build work. You will own projects end to end, manage your own workload, and work closely with operational stakeholders and subject matter experts across multiple locations. If you thrive on variety, take pride in making complex information genuinely useful, and want your work to have an immediate, measurable impact, this is the role for you.

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