Disability Review Operations Manager

About the role

The Disability Review Operations Manager plays a pivotal role in leading DBQ Generation, Quality Control, and Quality Assurance teams while also serving as the primary DBQ Subject Matter Expert (SME) for the Generation, Quality Control, and Quality Assurance teams, and collaborating with cross-departmental managers as needed to support DBQ knowledge alignment. This role is responsible for ensuring knowledge alignment, training accuracy, and process improvement across DBQ Ops Teams. The Disability Review Operations Manager collaborates closely with the Senior Director of DBQ Operations to implement company policies, refine departmental procedures, and drive performance to meet company goals. This role requires a knowledgeable and proactive manager who can work cross-functionally to ensure DBQ accuracy, training standardization, and compliance with VA rating guidelines. Success in this position involves maintaining DBQ training materials for accuracy and relevance, reviewing feedback to identify knowledge gaps, and working with cross-departmental managers to address team training needs. Additionally, tracking and evaluating department data on a weekly, monthly, quarterly, and annual basis is integral to ensuring ongoing success and process optimization. What is expected in this role: People & Team Leadership Execute team direction in partnership with the Senior Director of DBQ Operations across Generation, Quality Control, and Quality Assurance teams Manage goals, metrics, and day-to-day team operations for a large operational team across all three departments, working through supervisors and team leads Lead, align, and develop supervisors to ensure department-wide consistency and accountability Coach, mentor, and track team performance against departmental and company goals Execute the full performance management cycle: coaching conversations, performance reviews, development plans, and performance concerns Track team goals and progress, support each supervisor's professional development and overall DBQ skill growth Act as lead in interview and onboarding processes for all new team members, including GoTeam members Own supervisors' timecards and PTO approvals - serve as backup when supervisors are unavailable Hold supervisors accountable to their team 1:1s and serve as backup when needed Own weekly department meetings and bi-weekly staff check-ins Build and maintain performance dashboards and accountability systems to ensure visibility into team output, error trends, and individual performance Eliminate roadblocks across teams and escalate systemic issues proactively DBQ Subject Matter Expertise Serve as the primary DBQ Subject Matter Expert for Generation, Quality Control, and Quality Assurance teams Apply medical/clinical knowledge to ensure DBQ content accuracy, appropriate medical terminology, and alignment with VA rating criteria Review VA template, rating schedule, and policy changes to identify what has changed and update DBQ training materials accordingly Ensure all DBQ-specific training content reflects current VA rating criteria, accurate medical terminology, and REE Medical's internal processes Maintain and update process documentation, SOPs, and quick-reference guides as workflows evolve or are revised Conduct quarterly reviews of all DBQ training materials to confirm accuracy and flag outdated content for revision Identify content gaps through QA feedback, error trends, and supervisor input, then draft updated training content for Director review and approval Ensure updated training content is published within 30 days of any major process change or VA update, following Director sign-off Serve as the content accuracy resource for supervisors and team members who have questions about DBQ-related training materials Process & Compliance Ensure DBQ-related process updates are implemented and communicated effectively across departments Ensure all teams follow processes and procedures related to Operational Programs and PII/PHI safeguarding Manage and report on team compliance within REE Medical's policies and procedures Work in tandem with the Senior Director of DBQ Operations and supervisors to ensure complete alignment across teams Implement and sustain process improvements that enhance efficiency, reduce errors, and improve knowledge accessibility How success is measured in this role: Meeting Completion & Leadership Engagement: Maintain established meeting cadence with supervisors, cross-departmental managers, and team check-ins Success Metric: Meet or exceed the established meeting completion rate per quarter Department Timeline Management: Sustain established SLAs for DBQ Generation and Quality Control turnaround times Success Metric: Meet or exceed SLA targets for Generation and QC timelines Quality & Accuracy: Maintain error rates at or below established department threshold while sustaining required productivity levels Success Metric: Error rate at or below department threshold Operational Eff

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