Project Manager (Solution Delivery)

Responsibilities

• Implementation Project Management responsibilities include but are not limited to:
• Developing and communicating the wholistic project plan to the project team, internal leadership, and customer stakeholders.
• Assembling and maintaining the project schedule.
• Hosting regular meetings with internal & external project teams to monitor & control progress.
• Regularly updating internal stakeholders on project status, trends, and forecasts.
• Maintaining accurate and timely project data inputs on a weekly basis.
• Advising the customer on managing organizational change (Change Management).
• Manage and communicate project risks impacting the project or organization.
• Engage local sales and service teams to underpin a sustainable product placement.
• Participate in continuous improvement sessions to further professionalize the US Solutions Delivery team.
• Coordinate project resource availability and allocations with appropriate teams.
• Customer Experience Management responsibilities include, but are not limited to:
• Interface effectively with the different Waters departments to manage cross-functional processes and resolve issues impacting customers.
• Supports sales partners' efforts to attain business objectives.
• Continuously benchmark customer processes through Business Reviews, focusing on market trends and customer needs to identify opportunities for process improvement and differentiated services.
• Manage customer expectations by leading communications through both regular formal business reviews and informal periodic calls/visits.
• Required Qualifications
• Education & Experience
• Bachelor's degree (BA/BS) in life sciences, business or engineering
• 3+ years clinical laboratory experience or equivalent
• Project management experience in a technical or laboratory customer environment
• Demonstrated understanding of US Clinical Laboratory Diagnostics or Healthcare Industry
• Knowledge of Standard Laboratory Practices and Laboratory Regulatory environment (CAP, CLIA, COLA)
• Knowledge & Skills
• Proven leadership abilities with accomplishments demonstrated in cross-functional projects, teams, and programs
• Excellent interpersonal skills, including strong internal/external communication and presentation skills
• Consistent professionalism in all customer and cross-team interactions
• Proficiency in risk and escalation management and conflict resolution
• Demonstrated knowledge of Project Management, Risk Mana

Benefits

Additional Information

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters' innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters' passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide. We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities. Job Description The Diagnostic Solutions Project Manager is accountable for Clinical Laboratory Customer Implementation Project Execution from contract signature through project closure and has some responsibility pre-contract to set appropriate expectations with both internal and external customers. The Implementation Project Manager will drive project efforts forward while collecting, organizing, and distributing project data such as customer satisfaction, risks and issues, revenue recognition forecast, resource availability, lessons learned, etc. Projects will be part of Waters' Advanced Diagnostics portfolio. This role's secondary focus will be improving team capabilities including areas such as project documentation, process improvement, data analysis, etc. Primary sources of data will be Smartsheet, Salesforce, ServiceMax and SAP. This individual will propose, collaborate, negotiate, present, and ultimately publish purposeful reports and dashboards to assist with driving efficiencies and effectiveness in our project methodologies.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Becton Dickinson? Share your experience