Project Delivery Manager - Commercial Product Management

About the role

Grade Level (for internal use): 11 The Team: The Commercial Organization within S&P Global Ratings is at the forefront of transforming how we manage our global commercial portfolio. Our team is responsible for revolutionizing the end-to-end lifecycle of lead and opportunity management, contracting, and invoicing across our worldwide operations. We operate in a collaborative, cross-functional environment where innovation meets the rigorous standards of the credit rating industry. The Impact: As a Project Delivery Manager, you will be central to driving transformational change across S&P Global Ratings' Commercial Organization. Your work will directly impact how we serve our global clients and manage critical commercial processes. You'll lead complex, enterprise-wide initiatives that shape the future of our commercial operations, working with stakeholders across multiple divisions to deliver sustainable, business-critical solutions.

Responsibilities

• Program and Product Management & Execution
• Lead end-to-end delivery of complex programs and product initiatives, from discovery through launch and post-release optimization
• Develop and maintain a comprehensive project plan with clear objectives, milestones, deliverables, dependencies, and timelines across multiple scrum teams
• Lead the planning and tracking of cross-functional roadmaps in alignment with product and technology strategies
• Establish project governance, status reporting, risk tracking, and issue resolution mechanisms
• Stakeholder Engagement & Communication
• Partner with senior stakeholders across Commercial, Finance, Legal, Product, and Technology to ensure alignment and buy-in at all stages of delivery
• Provide transparent, timely updates on program status, risks, and dependencies to leadership and cross-functional teams
• Influence and coordinate with dependent teams to ensure delivery of business-critical components (e.g., user guides, training materials)
• Delivery & Alignment
• Operate within the SAFe Agile framework, coordinating with RTEs, scrum teams, and solution managers to ensure agile best practices are followed
• Support ceremonies as needed, including planning, retrospectives, and demos
• Change Management & Adoption
• Lead the development of a robust change management plan, including establishing KPIs and usage analytics, to support system and process adoption across global teams
• Work with business units to deliver user-focused communication, training, and documentation
• Ensure seamless handoff and integration with ongoing operations and support teams
• All employees must work from the office at least 2 days/week.

Requirements

• Basic Required Qualifications:
• An S&P Global employee at this level would typically have 5 - 7+ years of experience in Project Delivery/ Product Management
• Strong product management skills with demonstrated ability to manage complex enterprise programs
• Solid understanding of highly regulated environments, particularly credit rating agencies and capital markets
• Experience with project management tools and methodologies, including SAFe Agile framework
• Exceptional verbal and written communication skills, with ability to influence and build consensus at all levels
• Proven track record managing change initiatives and leading cross-functional teams through transformation
• Final-stage candidates must attend one in-person interview at your nearest S&P Global Ratings office before offer.
• Additional Preferred Qualifications:
• Experience in global financial services or technology-led environments
• Prior experience with Commercial Operations, CRM, Contract Lifecycle Management (CLM), or Invoicing systems
• Advanced knowledge of credit rating processes and commercial operations
• Experience coordinating with RTEs, scrum teams, and solution managers in agile organizations

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