Programme Manager - CRM & Telephony - Tech Transformation

About the role

The Tech Transformation Programme Manager will report directly to the CTO - Transformation and hold end-to-end accountability for leading and delivering the technology enabled initiatives within the CRM & Telephony and Document Management delivery pillar within a multi-year, business wide change initiative. Acting as a central point of programme leadership and coordination, you will drive strategic alignment, oversee programme delivery, and ensure the realisation of transformation outcomes that support the organisation's long-term goals.

Responsibilities

• Provide overall programme leadership, setting direction, priorities and managing resources across all stages of the technology transformation lifecycle.
• Engage, influence and collaborate with executive committee members and senior stakeholders to secure buy-in and alignment with the technology transformation delivery objectives and approach.
• Drive innovation and technical excellence across the programme ensuring solutions are robust and future-ready .
• Manage the delivery pillar budget of $ 1 5 m + , monitor financial performance and ensure commercial value is delivered throughout the programme.
• Champion a culture of delivery excellence, ensuring milestones, quality standards and desired outcomes are consistently achieved.
• Build and lead an effective delivery team made up of technical specialists and delivery professionals, based on the needs of the programme.
• Identify risks and proactively manage issues, adapting plans as needed to maintain momentum and minimise disruption.
• Foster a collaborative, inclusive environment, supporting continuous improvement and the development of team members.
• Represent the organisation externally as a trusted ambassador for technology transformation.
• Candidate Profile
• As a guide only, 10yrs or more in Project / Programme Management. Those with less years but the right level of knowledge will naturally be considered.
• MS Dynamics and Power Platform is highly desirable
• Insurance / Financial Services or other regulated industry experience is highly desirable
• Outstanding stakeholder management and influencing skills, comfortable operating at all levels and with all stakeholders.
• Strong commercial acumen and demonstrable financial management experience, with a relentless focus on outcomes and quality.
• Resilient, adaptable, and forward-thinking, with a passion for innovation and future-focused solutions.
• Personal commitment to inclusivity, continuous learning and the development of others.
• Company description
• Structured by geography and product, Hiscox's long-held business strategy has helped them grow from a niche Lloyd's underwriter to an international insurance group with a powerful consumer brand. Hiscox is comprised of the following business lines:
• London Market
• Reinsurance & Insurance Linked Securities (ILS)
• Retail:
• Hiscox USA
• Hiscox UK
• Hiscox Europe
• Diversity & Benefits
• At Hiscox we care about our people. We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success.
• Working life doesn't always have to be in the office, so we have introduced hybrid working to encourage a healthy work life balance. This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance.
• We see it as the best of both worlds; structure and so

Benefits

Additional Information

Job Type: Permanent Build a brilliant future with Hiscox Programme Manager - CRM & Telephony and Document Management Reporting to: CTO - Transformation Location: London Or York The organisation is currently undergoing a significant transformation as a core pillar of the Hiscox 2030 strategy, designed to make the organisation scalable, efficient, and increasingly customer-centric by modernising operations and embedding a "One Hiscox" mindset. It underpins the broader growth ambitions and is delivered through multiple strategic initiatives. The Technology Transformation enables 70% of these initiatives and contributes over half of the programme's projected benefits. Led by the Technology Transformation Office, it enables digital trading, augmented underwriting, unified data ecosystems, and automation-unlocking speed, intelligence, and cost savings while reshaping how Hiscox works and grows.

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