Receptionist - Aliée Istanbul
External
Accorhotel · Istanbul, TurkeyPrepare for this interview
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About the role
Welcome and assist guests upon arrival and departure with professionalism and warmth Manage check-in and check-out procedures efficiently and accurately Handle guest inquiries, requests, and complaints with discretion and solution-oriented approach Coordinate with housekeeping, reservations, and guest relations teams to ensure seamless operations Maintain up-to-date guest records and ensure data accuracy in the property management system Provide information about hotel services, facilities, and local attractions Support VIP guest handling with exceptional attention to detail Ensure lobby and reception area always reflect luxury brand standards Uphold Aliée's service philosophy in every guest interaction Previous experience in Reception, Front Office or luxury hospitality Strong command of English (spoken and written) is required Knowledge of French and Russian is a strong plus Excellent communication and guest service skills Professional appearance with strong attention to detail Ability to work in a fast-paced, high-standard luxury environment
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