Customer Service Officer (Concierge) + Shift Work

Requirements

• Diploma in Marketing or a related field
• At least 1 year of proven marketing communications experience in the retail / mall industry.
• Creative, dynamic, and resourceful with good media and relevant promotional partners' contacts
• A team player and self-starter with good interpersonal skills, excellent written and verbal communications skills, and a keen eye for detail and design aesthetics
• Data driven and results-oriented, comfortable with numbers and able to meet tight deadlines
• Proficient in Microsoft Word, Excel & Powerpoint
• Proficient in English, both written and verbal.
• All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
• Kindly email your resume in a detailed Word format to Franzizca.mah@peopleprofilers.com
• People Profilers Pte Ltd
• 20 Cecil Street, #08-09, Plus Building, Singapore 049705
• EA Licence Number: 02C4944
• EA Registration Number: R22109328
• EA Personnel: Franzizca Mah

Additional Information

- Handle systems relating to shopper management and assist in mall inspection - Assist CMO in tenant relation matters (E.g. Facilitate tenant's request and issuance of mall communication materials) - Provide assistance and general information to shoppers at the Concierge Desk - Handle the administrative and clerical work relating to the events and promotions at the mall - Handle mall redemption programs such as vouchers, premiums, and parking - Assist in customer reward programs including educating tenants on the voucher program - Assist in collating tenants' gift voucher reimbursement. - Assist in events at the mall, especially weekends, whenever necessary. This includes facilitating logistics setup, taking photos, etc. - Handling and administering Lost & Found items - Answering incoming phone lines and email enquires - Assist with assigned administrative duties from Marcom Manager - Assist Marcom Manager/ Snr Marcom Executive to manage Customer Service Assistance and ensure smooth day-to-day operations at the Concierge Desk. This includes efficient allocation of tasks among officers, conflict resolution, etc. - Prepare monthly duty roster and ensure efficient allocation of manpower. - Any other duties and responsibilities as may be reasonably requested by your immediate supervisor from time to time.

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