TikTok Shipping - Merchant Operations Manager - Germany (Munich)

About the role

The tech industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new experience to our users. We are looking for passionate and talented people to join our logistics operations team, together we can build a commerce ecosystem that is innovative, secure and intuitive for our users. We are looking for an experienced Operations Manager to lead and manage logistics operations in the German market. This role will be responsible for end-to-end operational performance, including carrier management, service quality, cost control, and daily execution. The ideal candidate has strong experience in logistics or supply chain operations, is data-driven, and can work cross-functionally with internal and external stakeholders. Fluency in both English and German is required.

Responsibilities

• Lead and manage day-to-day logistics operations in Munich, ensuring service quality, efficiency, and scalability
• Manage relationships with local carriers, warehouses, and logistics partners; monitor performance and drive continuous improvement
• Optimise operational processes, cost structure, and service levels (lead time, delivery success rate, damage rate, etc.)
• Coordinate closely with regional and central teams on planning, capacity, and operational strategy
• Support new market initiatives, product launches, and operational setup in Munich
• Track and analyse key operational KPIs; provide regular reporting and actionable insights
• Identify risks and operational bottlenecks, and implement mitigation plans
• Manage local vendors and support contract negotiation and performance management

Requirements

• 5+ years of experience in Merchant Operations, Seller Management, E-commerce Operations, Marketplace Operations or Account Management.
• Strong understanding of e-commerce logistics, fulfillment and supply chain operations.
• Demonstrated ability to understand merchant business models, identify operational pain points and drive adoption of new logistics solutions.
• Strong stakeholder management skills with the ability to collaborate effectively across Product, Operations, Commercial and external merchant teams.
• Fluent proficiency in German and English (written and spoken).
• Experience working with enterprise or strategic merchants.
• Excellent analytical and problem-solving skills with experience using data to drive decisions.
• Proven ability to manage multiple projects in a fast-paced environment.
• Experience in marketplaces, logistics providers, fulfillment services or e-commerce platforms is highly preferred.

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