Global Community Manager (Monopoly World)

About the role

About Us: Reality Games is a fast-growing mobile gaming company with a focus on harnessing big data and AI to create immersive, location-based gaming experiences. We're passionate about innovation, and we're scaling globally with our latest project, Monopoly World. About the Project: Monopoly World is our bold re-imagining of the most iconic board game ever made, rebuilt for mobile and already captivating millions of players. We're building a revolutionary, location-based mobile game based on the world's strongest gaming IP - transforming the real world into a living, breathing game board. Players walk, buy, trade, and build real-world properties, powered by geolocation, real-time data, and AI personalization. Our mission is not just to adapt a famous brand, but to redefine how players experience the world around them . This means pioneering a complete sonic identity for a global franchise - something that has never been done before in this space. Check out our trailer for the Monopoly World project: iOS: https://apps.apple.com/pl/app/monopoly-world/id6451202232?l=pl Android: https://play.google.com/store/apps/details?id=co.reality.monopolyworld&hl=en About the Role: Location: Kraków - On-site (office only) Contract: Full-time Monopoly World is looking for a Global Community Manager who will take full ownership of building, managing, and scaling our player community across the world. This is a strategic and highly operational role for someone who can create a community vision from scratch and then execute it with excellence. You will be responsible for: Developing the global community strategy , Managing and growing our Discord server and other social channels, Designing and running community events , Crafting communications that shape the tone and culture of Monopoly World, Collecting, analysing, and translating player feedback into product insights, Recruiting and leading a team of moderators and community specialists, Ensuring a high-quality, safe, welcoming environment for our players worldwide. This is a role for someone who thrives on ownership, understands gaming culture deeply, likes talking to players, and knows how to turn a community into a growth engine for a global F2P mobile game. Why This Role Matters Monopoly World is launching globally in 2025. A strong community will be a core asset of the product: higher retention → players come back more often faster organic growth → players invite friends valuable feedback → better features, less churn positive sentiment → stronger brand long-term fandom → higher lifetime value This Community Manager will become one of the most important builders of Monopoly World's global presence , shaping the culture and long-term identity of the game. Join us full-time at our stunning office located in the heart of Krakow! Situated in a historic building just steps away from the vibrant city center, our workspace blends timeless charm with modern amenities, providing an inspiring setting for your personal and professional growth. Key Responsibilities Community Strategy & Leadership Develop the global community strategy for Discord, social channels, and community-driven initiatives. Build a scalable structure for communication, moderation, events, and engagement. Create the tone-of-voice guidelines, community rules, and brand identity for all player-facing channels. Lead the long-term vision for community programs, ambassador groups, and creator involvement. Discord & Social Channel Management Design the architecture of the Discord server (channels, bots, roles, automations). Manage daily operations: announcements, events, moderation, partnerships, and player communication. Oversee official social channels (TikTok, Instagram, Facebook, Reddit, YouTube) in collaboration with marketing. Track sentiment, identify risks early, and maintain a positive culture. Player Engagement & Activation Run weekly/monthly community activities: contests, missions, giveaways, AMA sessions, livestreams. Develop programs for top players, ambassadors, volunteers, and influencers. Work with the game design and product teams to create community-driven events and in-game connections. Team Building & Management Recruit and train moderators and community specialists as the player base scales. Build internal processes for support, escalation, communication quality, and moderation standards. Lead the team through KPIs, feedback, and performance reviews. Cross-Team Collaboration Work closely with Marketing, Game Design, Product, Support, Art, and LiveOps teams. Provide insights on player sentiment, feature needs, and community risks. Coordinate messaging for game updates, new features, bug status, and company announcements. Community Analytics Track and optimize KPIs: active users engagement rate channel growth sentiment retention event performance Present actionable insights to leadership and propose improvements based on data. 3-5+ years experience in community management for games or large cons

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