Product Director, Clover Healthcare

Responsibilities

• Product Strategy and Vision
• Develop a comprehensive healthcare product strategy aligned with Clover's overall mission, business priorities, and annual operating plan, with a P&L responsibility.
• Establish a clear healthcare product vision and multi-year roadmap, prioritizing capabilities based on provider needs, regulatory requirements, market dynamics, and business objectives, while building senior-leader alignment across the firm.
• Identify emerging trends and technological advancements across healthcare payments, revenue-cycle management, and digital health solutions to maintain competitive differentiation.
• Foster a culture of data-informed decision-making that remains grounded in the voice of healthcare providers, patients, and the financial performance goals of the organization.
• Ensure product strategy reflects evolving healthcare legislation, reimbursement models, and industry standards impacting patient billing and collections.
• Product Development & Road-Mapping
• Drive the end-to-end product development lifecycle, from ideation through launch, ensuring timely, high-quality delivery of reliable, scalable, secure, and compliant healthcare solutions.
• Partner closely with product development teams to define and prioritize feature enhancements and new offerings tailored to healthcare workflows, including eligibility verification, patient billing, insurance adjudication, and point-of-care collections.
• Collaborate with engineering and design teams to define product requirements, user stories, APIs, and integrations with major EHR and Practice Management Systems.
• Lead the creation of exceptional user experiences for both providers and patients, ensuring Clover's healthcare products are intuitive, transparent, and reduce administrative burden while improving financial outcomes.
• Translate product delivery and roadmap execution into measurable revenue achievement, KPI performance, and growth for the healthcare vertical.
• Go-to-Market
• Develop and execute strategic plans to drive sales growth and expand market share within the healthcare industry.
• Partner closely with Go-to-Market, Sales, and Business Development teams to align on roadmaps, enablement, and operating models that accelerate adoption across healthcare providers.
• Identify and pursue new business opportunities, strategic partnerships, and revenue streams across healthcare segments and care settings.
• Build and maintain strong relationships with key stakeholders, including healthcare providers, health systems, industry associations, and technology partners.
• Collaborate with product marketing to develop compelling healthcare-specific messaging, value propositions, and sales collateral that articulate Clover's differentiated capabilities.
• Customer Focus
• Conduct in-depth market and customer research to understand healthcare provider pain points, patient financial challenges, and the competitive landscape.
• Gather and analyze customer feedback, operational data, and usage metrics to iteratively enhance product offerings.
• Utilize data-driven insights to inform product investment decisions and prioritize high-impact features.
• Ensure high levels of customer satisfac

Benefits

Additional Information

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Product Director, Clover Healthcare We are seeking an experienced Product Director for our Healthcare vertical, to create and implement the product vision for the Clover platform that enables healthcare providers to operate more efficiently while delivering transparent, secure, and patient-centric financial experiences. This role sits at the intersection of healthcare operations, financial technology, and patient experience, translating complex clinical and revenue-cycle needs into intuitive, scalable solutions. This role also is accountable for driving overall business performance within the healthcare vertical, including sales and revenue growth, profitability, customer satisfaction, product innovation, team effectiveness, financial health, and executive stakeholder Relationships. The right candidate will champion the voice of healthcare providers and patients alike, bringing deep domain expertise, strategic vision, and disciplined product leadership to scale a complex, regulated vertical. This leader will translate market trends, regulatory requirements, and customer insights into differentiated product solutions that address provider pain points, improve patient financial transparency, and accelerate Clover's growth in the healthcare industry.

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