Director, Global Customer Training

Responsibilities

• Revenue & Business Operations
• Own the customer training P&L, including revenue forecasting, pricing strategy, and margin accountability for training products and services
• Develop and maintain the training catalog, including course packaging, pricing tiers, and bundled offerings aligned with product sales cycles
• Track and report on key performance indicators including revenue, enrollment, utilization, and learner satisfaction
• Curriculum & Content Development
• Lead instructional design strategy for multiple product lines, producing both instructor-led (ILT/vILT) and asynchronous self-paced content
• Translate complex product documentation and SME knowledge into learner-centered content that emphasizes application and outcomes over feature walkthrough
• Maintain content currency across a multi-product portfolio in coordination with Product and Customer Success stakeholders
• Team Leadership
• Directly manage a team of six instructors across two continents, providing coaching, workload oversight, scheduling, and professional development
• Systems & Operations
• Oversee the learning management system (Docebo) and associated integrations, including enrollment automation, reporting, and data flow across Salesforce, Workato, and NetSuite
• Drive operational efficiency through workflow automation, process documentation, and cross-system data integrity
• Cross-Functional Partnership
• Serve as a training advisor to Sales, Customer Support, and Marketing, providing enablement support, course recommendations, and curriculum input
• Collaborate with Product teams to align training roadmap with release cycles and customer adoption priorities
• 10+ years in customer education, training, or instructional design, with at least 5 years in a leadership role.
• Demonstrated experience managing a training function with revenue responsibility
• Strong instructional design skills across modalities (ILT, vILT, SCORM-based eLearning, microlearning)
• Proficiency Familiarity with LMS platforms (Docebo or equivalent) and CRM/ERP-adjacent systems
• Experience managing globally distributed teams across time zones and cultures
• Excellent facilitation skills with the ability to teach complex software workflows to non-technical audiences
• Comfort with data: reporting, pipeline analysis, and operational metrics
• B2B SaaS or enterprise software industry background strongly preferred
• All your information will be kept confidential according to EEO guidelines. Qualified applicants will be asked to complete a 30-minute online assessment as a part of your application.
• Revalize designates standard working hours as 8:00 am to 5:00 pm Eastern Time (ET) for employees based in the United States and 08:00 to 17:00 Central European Time (CET) for employees operating within the EMEA region.
• Qualified applicants will be asked to complete a 30 minute online pre-employment assessment as part of the recruitment process.

Benefits

Additional Information

Role Summary The Director, Global Customer Training leads a revenue-generating training organization responsible for designing, delivering, and continuously improving customer education across Revalize's software product portfolio. This role owns the full training lifecycle - from curriculum strategy and content development to delivery operations, team management, and financial performance - across a globally distributed team spanning the US and Germany.

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