Customer Service Support (Warehouse)

Requirements

• Minimum 2 - 3 years of experience in customer service or logistics coordination
• Strong communication and interpersonal skills
• Good problem-solving skills with a customer-centric mindset
• Ability to multitask and manage priorities in a fast-paced environment
• Attention to detail and accuracy in handling orders and documentation
• Proficiency in Microsoft Office; experience with logistics or order management systems is an advantage (SAP, WMS)
• What moves you?
• At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
• To find out more about us visit www.careers.tollgroup.com
• You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.

Benefits

Additional Information

About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com Location : Pelabuhan Tanjung Pelepas, Gelang Patah, Johor. Job Summary We are looking for a customer-focused and detail-oriented Customer Service Executive to manage daily order processing and ensure high levels of customer satisfaction. Acting as the key point of contact, this role plays a vital part in coordinating between customers, transporters, and internal teams to ensure smooth order fulfilment and timely issue resolution. Job Responsibilities Act as the single point of contact for all customer orders and inquiries Provide daily administrative support, including processing inbound and outbound orders Monitor order fulfilment and ensure timely and accurate execution Handle customer inquiries, complaints, and requests in a professional and timely manner Provide shipment status updates and proactively communicate delays or issues Flag shipment or order discrepancies and inform customers promptly Liaise closely with transporters to coordinate deliveries and resolve delivery-related issues Coordinate with operations teams to resolve service and fulfilment issues Maintain accurate customer records, documentation, and reports

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