Personal Lines Account Manager

About the role

We are seeking a Senior Account Manager experienced in servicing high-net-worth accounts to join our growing Personal Lines team! As a Senior Account Manager , your primary responsibilities will be servicing and maintaining existing accounts in our Personal lines department. Additionally, you may be expected to upsell clients on additional lines where possible. In this role, you will: Manage a book of insurance business, while acting with a high degree of independent discretion, autonomy, and decision-making Provide professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues Be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures Make major decisions independent of manager approval on the book for which you are responsible Oversee the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts Acquire understanding of clients' insurance objectives and critically analyze and compare insurance plans to determine suitability Stay abreast of changes in the insurance industry and other external conditions that may impact their clients; make appropriate recommendations to clients in response to those changes independent of manager approval Act as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience based judgment to resolve May also negotiate with underwriters and carriers Troubleshoot claims and billing issues Responsible for overall retention of accounts in assigned book of business Develop new business from existing accounts and assigned leads, and contribute to meeting departmental production goals; identify and follow-up on cross-selling opportunities when appropriate Manage, organize, and conduct client meetings when necessary -Appropriately document conversations with clients and carrier representatives and update all HUB computer systems and automated agency management systems when necessary; ensure the accuracy of data in those systems Travel on company business as required Prepare reports for management as required Mentor and support Account Managers as needed Attend industry related continuing education training and courses What you offer us: 3-7 years of experience and demonstrated proficiency in an insurance account management Agency experience is preferred Preferably prior experience with high net work accounts High School diploma or equivalent required Currently licensed in good standing in required lines and states Current with all necessary CE credits in required lines and states Advanced professional designation highly desirable ( e.g. AAI, ARM, CIC) Excellent written and verbal communications skills Superior customer service and problem-solving skills Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management system(s) Ability to work in a team environment What we offer you: A rewarding job that helps local businesses in the community Medical/dental/vision/life insurance, 401k matching program, Health Savings Account funding, and voluntary insurance options Generous time -off policies A work/life balance because that's important for all of us Learn from the expertise of your coworkers Growth- HUB is growing, and so can your career Be part of a motivated team Additional benefits based on qualifications of applicant Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $85,000.00 $95,000.00 annually and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions. This is a hybrid role, requiring three days per week in the office. The posting end date is July 15, 2026. This may change depending on the volume of applicants. Department Account Management & Service Required Experience: 5-7 years of relevant experience Required Travel: Negligible Req

Benefits

Additional Information

About HUB: HUB is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 18,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

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