Director of Pricing & Monetization

About the role

PagerDuty is seeking a Director of Pricing & Monetization to own the strategy and execution of how we package, price, and monetize our Operations Cloud platform. This role sits within our Product Development organization and reports to the VP of Product Strategy & Growth. This is a product-first role. You'll bring the same rigor to pricing that a great PM brings to a product: deep customer empathy, structured experimentation, clear feature tiering frameworks, and a bias toward measurable outcomes. You'll also be the connective tissue between Product, Sales, Finance, and Marketing, ensuring pricing strategy translates into field execution and commercial results. This role owns the full lifecycle from recommendation to implementation to operations. You'll be the decision-maker on deal desk, discounting, and promotions in real-time. The ideal candidate has operated at the intersection of product management and monetization in a later-stage B2B SaaS environment. You've owned packaging decisions end-to-end, built monetization infrastructure, and have the credibility to influence both product roadmaps and sales motions.

Responsibilities

• Product & Monetization
• Define and evolve PagerDuty's packaging architecture - tiers, feature placement, usage-based levers, and entitlement frameworks - in partnership with Product and Engineering
• Build and maintain a monetization review process so product teams bring pricing strategy into roadmap decisions early, not as an afterthought
• Lead SKU design and experimentation: develop frameworks for how we create, test, and iterate on packaging changes quickly and safely
• Own the monetization platform roadmap - usage tracking, entitlement flexibility, SKU experimentation velocity - in partnership with Engineering and Revenue Systems
• This person is the cross-functional decision-maker across product, design, and engineering for what we build (including feature frameworks, entitlements, and metering) for how we take products to market. Owning the full lifecycle across plan to execution and operations
• Provide pricing and packaging leadership to other product teams across the portfolio
• Go-to-Market Execution
• Operationalize pricing for the field: discount governance, approval workflows, customer-facing messaging, and enablement materials
• Lead packaging migration execution as we transition legacy customers to our modern Operations Cloud plans - including cohort strategy, field playbooks, and customer communication
• This person is expected to be a cross-functional decision-maker for GTM, Technology, and Revenue Operations teams
• Feedback, Analysis, and Planning
• Track and report on pricing initiative performance - win rates, discounting patterns, migration progress, ARR impact by segment
• Build or leverage financial modeling capabilities (in partnership with Finance) to evaluate pricing scenarios and segment-level impact
• Get in front of customers regularly to pressure-test pricing assumptions and surface friction points
• What You'll Build
• This role inherits and grows an existing pricing and monetization foundation that includes:
• Billing & quoting infrastructure - core systems supporting deal execution and revenue operations, with opportunity to improve velocity and flexibility in partnership with Engineering and Revenue Systems
• Pricing calculators and field tools - internal tools used by the field to size and quote deals, currently in active development
• Discount approval workflows - existing governance structure for deal-level pricing decisions
• SKU architecture - a portfolio of plans spanning our legacy and modern Operations Cloud offerings, currently mid-migration
• Partner with executive leadership to align pricing strategy with company-level ARR and growth targets
• The opportunity is to modernize this foundation so pricing decisions and actions happen faster, and go-to-market teams have tools they trust and actively use.
• You'll lead and grow an existing small team:
• Pricing Analyst - supporting financial modeling and plan analysis
• Pricing Manager - focused on SKU migrations and pricing execu

Additional Information

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

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