GTM Enablement Intern

Requirements

• Strong writing and content design instincts. You take complex information and make it clear, scannable, and useful for a busy field audience. Documentation, tutorials, course content, structured blogs - all counts.
• Currently pursuing a degree in Computer Science, Data Science, Information Systems, Web Development, Digital Communications, or a related field blending technical and communication skills.
• Comfortable in a terminal. You don't need to be a senior dev, but you shouldn't be afraid of the command line.
• Basic familiarity with git and version control. Branching, committing, PRs - you'll work with markdown files in repos.
• Strong written English. The team operates in English; French is a plus for Paris office life.
• Genuine curiosity about AI as a productivity tool, not just a novelty - you should have opinions about how LLMs should and shouldn't be used.
• Structured thinking. You can break an ambiguous problem into steps and document your reasoning.
• Strongly Preferred
• Experience creating instructional or educational content - training materials, e-learning modules, how-to guides, technical documentation
• Eye for information design - you notice when a document is hard to scan, when a slide buries the point, when a help article doesn't answer the question
• Familiarity with Highspot, Confluence, Notion, or similar content management or knowledge management platforms
• Experience with markdown as a working format for real documentation and knowledge management (not just README files)
• Exposure to AI tools (Claude, ChatGPT, Copilot) used seriously for work, not just trivia
• Basic understanding of APIs and integrations - "Claude talks to Slack via an API" should make intuitive sense
• Interest in enablement, education design, or knowledge management - the AI OS is a means; better GTM outcomes are the end

Additional Information

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall's AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We've built a product customers love and a business that's scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you'll join a company in motion. We're ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall: We're customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you'll feel at home here. This is an enablement role first - and an AI role because of it. You'll be joining Aircall's GTM Enablement team at a moment when the function is being rebuilt for an AI-native world. Day to day, you'll be doing what great enablement practitioners do: producing content that changes field behaviour, expanding and managing the Aircall Learning Lab, owning the Highspot-to-Confluence content ecosystem, and making sure our GTM teams have sharp, current product knowledge at their fingertips. The AI piece is real - and genuinely unusual - but it serves the enablement mission. We're piloting a structured AI Operating Model to make the function faster, more consistent, and more scalable. Your job is to help prove it works by doing excellent enablement work with it. This internship is based in our Aircall Paris office. Duration will be 6 months. ~60% Enablement Delivery Content creation, Highspot & Confluence management, Aircall Learning Lab, customer adoption programmes, and GTM product knowledge management. This is the foundation ~40% AI OS Pilot Operate and extend a production AI Operating Model built on Claude Code - because it makes the enablement work better, faster, and more consistent. Why join us? 🚀 Key moment to join Aircall in terms of growth and opportunities 💆♀️ Our people matter, work-life balance is important at Aircall 📚 Fast-learning environment, entrepreneurial and strong team spirit 🌍 45+ Nationalities: cosmopolite & multi-cultural mindset 💶 Competitive salary package & benefits DE&I Statement: At Aircall, we believe diversity, equity and inclusion - irrespective of origins, identity, background and orientations - are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We're working to create a place filled with diverse people who can enrich and learn from one another. We're committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.

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