General Manager

Responsibilities

• Contract oversight and facilitation of client needs with anticipation of growth
• Identify potential risk and develop resolution processes
• Continually analyze program needs and productivity and adjust staffing and resources to ensure cost effectiveness
• Development of or oversight of documentation or work plans as required or needed
• Employee training and development
• Thorough understanding of the contract, MTM Transit policies and employee handbook guidelines
• Develop a working relationship with client to ensure exceptional customer service needs and problem resolution processes are in place
• Act as a liaison between MTM Transit and client to address any concerns or issues that may arise and do so in a timely manner
• Act in a consultative manner, developing and presenting annual plan reviews
• Provide education and information to client regarding MTM Transit procedures, services available, and changes within the Para-Transit industry
• Maintain a "Safety First" attitude with client and personnel
• Good understanding or local climate needs and issues pertaining to the passenger transportation industry
• Thorough understanding of ridership policies to ensure smooth transportation services
• Capability of addressing any questions / concerns regarding site transit program
• Maintain all employee and vehicle files in accordance with FTA and DOT guidelines
• Develop and maintain thorough knowledge of MTM Transit departments and compliance programs within each
• Monitor performance of direct reports and provide coaching and guidance
• Oversight of Federally mandated Drug and Alcohol program
• Perform additional duties as assigned or required

Requirements

• Experience, Education & Certifications:
• High school diploma or G.E.D
• 2-3 years of experience managing a ParaTransit location, similar size (small)
• 3+ years of experience in management
• Prior contract and/or project management experience
• Experience monitoring the delivery of contractual services
• Must possess a valid current driver's license
• Must possess excellent interpersonal skills and ability to work with a variety of people and job positions
• Ability to acquire in-depth knowledge of MTM Transit operations, company policies, and guidelines
• Ability to acquire in-depth knowledge of computerized transit routing systems
• Data analysis
• Exceptional interpretation and problem solving skills
• Ability to schedule, organize and prioritize multiple tasks
• Understanding of budget and cost analysis
• Moderate to advanced computer skills
• Ability working with data reporting and analytics
• Knowledge of ADA, DOT, FTA regulations
• Ability to establish key processes and procedures
• Ability to maintain high level of confidentiality
• Even better if you have...
• Experience managing union staff preferred

Benefits

Additional Information

Make a Difference At MTM Transit, you're not just part of a team-you're at the heart of a movement to remove community barriers nationwide. We're all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. What Will Your Job Look Like? The General Manager works in collaboration with operations, corporate support departments, and transportation providers to ensure the most appropriate and cost-effective delivery of transportation services. Will act as the internal liaison between departments and clients to ensure that the location is fully compliant with all contractual requirements. Location: 1155 Benner Pike Suite 120 State College, PA 16801

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