Customer Service Executive (Call Centre)

About the role

Achievers Dream Learning Centre is a dedicated education provider who is passionate about supporting students and families on their educational journey, and our mission is to provide accessible, engaging, and effective educational services. We pride ourselves on creating a supportive environment where both our staff and students can thrive. We are seeking a Customer Service Executive (Call Centre) to join our team at Achievers Dream Learning Centre in the Bukit Timah Central Region. This is a contract to full-time position that plays a vital role in delivering good customer experiences to our students, parents, and educational partners. As a Customer Service Executive in the education industry, you will be the first point of contact for inquiries relating to our programmes, enrollments, course information, and student support services. This role is essential in maintaining our reputation for outstanding customer service and ensuring that every interaction reinforces our commitment to educational excellence.

Responsibilities

• Parent Communication & Enquiries
• Handle incoming and outgoing calls, WhatsApp messages, and enquiries from prospective and existing parents.
• Provide accurate information about the centre's programmes and schedules.
• Address parents' questions and concerns in a professional and empathetic manner.
• Student Enrolment & Lead Follow-Up
• Follow up with prospective parents who have expressed interest in the centre's programmes.
• Encourage parents and students to attend diagnostic consultations, trial lessons, and centre visits.
• Guide parents through the enrolment process and assist with registration matters.
• Maintain timely follow-up with leads and ensure no enquiries are missed.
• Customer Service & Relationship Management
• Understand parents' concerns and learning goals for their children.
• Handle objections professionally and confidently.
• Provide a positive customer experience throughout the enquiry and enrolment journey.
• Escalate complex cases appropriately when required.
• Administrative Support
• Update customer records and notes accurately in the system.
• Track enquiries, appointments, consultations, and enrolments.
• Support the operations team with customer-related administrative matters when required.

Benefits

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