Rehab Tech-PT Scheduler-ABQ

About the role

*Provides exceptional patient experience for each patient case *Accuracy in scheduling is paramount in performance *Uses advanced visit types in a multi-disciplinary specialty *100% validation prior authorizations/certifications/referrals are in place PRIOR to treatment *Perform non-clinical patient and family education *Coordinate admission paperwork when applicable *Responsible for the basic cleaning and upkeep of the Rehab Department. *Assists therapists with patient care and other departmental duties. *May include coverage in inpatient, outpatient, and aquatics settings. *Independently lead community members in aquatics and wellness classes (CDS only) *Other duties as assigned Type of Opportunity: Full time Job Exempt: No Job is based: Presbyterian Kaseman Hospital Work Shift: Weekday Schedule Monday-Friday (United States of America)

Responsibilities

• Customer Service and Caring Practices:
• *Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
• *Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times
• *Ability to manage conflict and appropriately request the help of a supervisor when needed
• *Round with patients waiting to insure their comfort and to inform of delays when applicable
• Encounter Components:
• *Performs the patient scheduling process and validates accurate patient demographics
• *Set patient expectations regarding Prior Authorization, Referrals and out of pocket expenses
• *Meet 1 on 1 with patient to schedule invasive procedures in or out patient
• *Advised patient and patient families of non-clinical instruction
• *Develop and maintain a positive relationship with other departments/personnel
• *Follow protocols for scheduling such as utilizing assigned block time
• Assists therapists/assistants with patient care and other departmental duties.
• Performs other patient care procedures under the guidance of a licensed clinician.
• Must demonstrate knowledge of the principles of growth and development over the life span of patients served.
• Able to prioritize appropriately and escalate concerns to appropriate licensed clinician/management team.
• Understands indications, contraindications, physiological effects and application of all modalities appropriate
• Basic knowledge of medical terminology, anatomy, modalities pertinent to the rehab setting.
• Financial Accountabilities:
• *Refers as appropriate to on site Financial Advocate, or for uninsured to the Financial Advocacy Center
• *Validate prior authorization/certification/referral are secured PRIOR to a scheduled procedure or test, alerting stake holders (patient, patient representative, OR, etc) if a breakdown occurs
• Message Management:
• *Formulates complete and accurate messages and routes to the appropriate Epic in-basket pool or staff to support operational aspects of patient care.
• Medical Record Components:
• *Instructs patients on the Release of Information process and insure a fully completed ROI Form is submitted to Health Information Management for incoming or outgoing records
• Patient Relations
• *Comprehend quality service connection to patient satisfaction and reimbursement
• *Perform confirmation calls when applicable to include directions and instructions as required by the visit type
• Patient Safety
• *Respond quickly to patients showing distress. Follow guidelines set forth by the Clinic management or Clinician to alert the clinical team. Assist in any manner the clinic team directs.
• Ensure Clinic area, check out area, waiting area and walkways are clear of any unnecessary items and are clean and neat.
• *Report any concern that may create a safety issue.
• Responsible for the basic cleaning and upkeep of the Rehab Department
• Quality Improvement:
• *Appointment reminder calls
• *Rescheduling
• *Evaluate provider schedules and take appropriate action to ensure accuracy and efficiency per guidelines
• *Works with Clinicians and Rehab management to maximize schedule effectiveness
• *Willingness to work in a positive manner to assist in development of new programs
• Participate in environmental rounding as needed.
• Restock rooms and gym area with linens and supplies
• Maintain routine service logs for department equipment.
• Other responsibilities:
• Maintain supply inventory, monitoring expiration dates and placing orders as requested.
• May perform time keeping duties
• Other duties as assigned
• C.A.R.E.S Behaviors:
• *Demonstrates CARES behaviors of Collaborate, be Accountable, Respect, Engage and Serve to all whom you encounter.

Requirements

• Academic Preparation:
• High school or equivalentShort-term training in Medical Terminology.
• Experience in a healthcare office or clinic setting with significant clinician interaction preferred.
• Prefer Proficiency in prior authorization/certif

Benefits

Additional Information

Location Address: 8300 Constitution Ave NE Albuquerque, NM 87110-7613 Compensation Pay Range: Minimum Offer $16.37 Maximum Offer $22.76 Now Hiring: Rehab Tech-PT Scheduler-ABQ

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