Sr. Associate Engineer - ITSM Analysis & Resiliency

About the role

Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Technology Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $81,500.00 - $134,500.00 Target Openings 1 What Is the Opportunity? We're looking for a Technology Engineer - ITSM Analysis & Resiliency to join our Enterprise Technology Services team in Hartford, CT (hybrid). In this role, you'll analyze incident trends and data across a broad set of technologies to drive improvements in the stability and resiliency of critical enterprise systems. You'll translate complex technical findings into clear, executive-ready presentations and reports that inform decision-making at various levels of leadership. The ideal candidate brings strong data analytics skills (Excel, PowerPoint), a self-driven work style, and a comfort with AI tools and prompt engineering to accelerate analysis and output quality. You'll collaborate broadly across ETS and business partners while working with a high degree of autonomy and accountability.Applicants must be authorized to work for ANY employer in the US. The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT, this this role. What Will You Do? Strong proficiency with data analytics tools including Microsoft Excel, Power BI, and PowerPoint; experience with additional analytics or visualization platforms a plus. Conduct data analysis across a broad set of information to drive improvements in the stability and resiliency of key technologies that support the Company and its Lines of Business (LOBs). Perform trending and analysis of technology incidents, evaluating and making recommendations regarding themes and candidates for deeper analysis and root cause investigation Employ Data-Driven and Analytical Skills and Tools to do the following: Complete data analysis across a broad set of information using Excel and other available tools to find common patterns/trends. Analyze data in aggregate to identify broader issues, including those that may be less obvious. Conduct deep Root Cause Analysis to identify the true source of problems (using tools like the 5 Whys). Uncover and drive lessons learned. Problem-solve and collaborate with other teams to uncover and assess information. Identify ways to use automation for analysis and to drive solutions. Exhibit natural curiosity and look for creative ways to obtain information to help solve problems. Seek and identify practical solutions to recurring problems and remediation of systemic root causes. Effectively identify proactive ways to detect and prevent issues. Use team best practices, standards, and templates. Communicate with Impact - Especially to Leadership: Translate complex technical findings into concise, actionable messages tailored to different levels of leadership; know what to say, what to leave out, and how to frame the "so what." Craft executive-ready presentations and reports using data visualizations, diagrams, and structured narratives that tell a clear story and drive informed decision-making. Apply AI and Prompt Engineering Skills: Demonstrated familiarity with AI tools (e.g., generative AI assistants) and the ability to craft effective prompts to accelerate analysis, synthesize large data sets, and produce polished written outputs. Actively explore and advocate for responsible AI adoption within the team to improve efficiency and the quality of analytical outputs. Self-Driven and Accountable: Takes initiative without waiting to be directed; proactively identifies gaps, pursues answers, and drives work to completion with a high degree of personal accountability. Continuously seeks to grow skills and knowledge, independently identifying and learning tools or techniques needed to stay effective and ahead of emerging challenges. Influencing and Collaboration: Effectively negotiate with others and drive positive outcomes. Work well with others (both within and outside the team, within ETS, and with other partners) to implement solutions that drive improved stability and resiliency of core technologies used across the Enterprise. Self-motivated and self-directed; comfortably navigate

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