Fraud Operations Consultant, Rentals

About the role

Zillow has streamlined the way people search, tour, apply and pay rent for leased properties. Zillow's rental listings offer our customers a variety of property types, from large-scale multifamily complexes, to unique, single family homes. Simultaneously, we provide our valued partners with a complete set of digital tools to help them market their properties, identify prospective tenants, sign a lease and collect payments -- delivering a complete end-to-end online experience. Zillow Group is a strategic, mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership, scalable programs and operational excellence in support of Zillow's mission. We bring deep experience working across diverse teams in a dynamic, high-growth environment, balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India. As a Fraud Operations Consultant you will be investigating listing-related issues and customer concerns for our national brands: Zillow, Trulia, and HotPads. You will be working closely with real estate professionals, consumers, and fellow ZG employees to ensure we have the highest quality listings for our users. In addition to providing the human eye to listings issues that software alone cannot resolve, you will also identify trends, suggest resolutions, and give valuable feedback to our product and engineering teams. This role has been categorized as an Office position. "Office" employees regularly work at the Zillow India office for approximately 80 to 100 percent of their time each month. Employees must live within a reasonable commuting distance of the office. Zillow has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute. In addition to a competitive base pay, employees in this role are eligible for incentive compensation subject to applicable laws and relevant Zillow policies. Actual amounts will vary depending on experience, performance and location.

Requirements

• You have experience in a fraud operations role on an e-commerce platform
• Customer service within a fraud department is a big advantage
• Strong data analytic skills with the ability to find and interpret data trends
• Experience using various channels for delivering customer support
• Able to work effectively and efficiently with customers who have varying degrees of product and technical proficiency
• Excellent analytical skills, with a technical aptitude, quick and flexible learner, willing to grow in an ever-changing industry
• Quick to identify fraud trends and develop solutions to mitigate
• Comfortable operating in a fast-paced environment with quick turnarounds
• Flexible to work over the weekends and holidays
• Transferable Skills
• Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.
• Get to know us
• At Zillow, we're reimagining how people move-through the real estate market and through their careers.
• Whether you're working in tech, operations, or shared services, you'll collaborate with global partners to solve meaningful problems and help more people make home a reality.
• No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry-and your career-forward, together.

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