Onboarding Specialist

Responsibilities

• Day-to-day in this role you'll:
• Manage the onboarding process for new restaurant and retail merchants across cities in local country
• Lead internal initiatives that require cross-functional collaboration, ensuring timely delivery and measurable outcomes
• Collaborate across teams to ensure compliance with business data requirements, including validation of contracts, KYC, and KYB processes
• Create and maintain merchant venue pages, including menu setup, product photos, translations, and updates, in line with Wolt's brand standards
• Ensure merchants receive Wolt-grade service throughout onboarding by monitoring progress, addressing needs, and maintaining supportive communication
• Educate partners on using the Wolt Merchant App and Merchant Portal to optimize their performance
• Support post-activation success by sharing insights, best practices, and aligning merchants with Wolt's service standards
• Oversee administrative systems to ensure accuracy, efficiency, and updated databases
• Assist the team with operations by managing communications, updating systems, and driving process improvements
• Our humble expectations
• Have the charm, empathy and honesty to build strong relationships.
• Are used to high-performance, high-expectation cultures.
• Have a proven track record of business partner relationships or partner onboarding.
• Take a hands-on, proactive approach to getting stuff done and seeing things through.
• Have fluent and persuasive written and spoken communication skills in English and Estonian.
• Are entrepreneurial, innovative, and good at solving problems.
• Can adapt quickly in a rapidly changing market.
• Have 2+ years in partner operations or customer support and a Bachelor's degree or equivalent; own end-to-end workflows with on-time delivery, clean CRM and data hygiene, and smart escalations.
• Why you'll love it
• 🚀Global and growing fast: Be part of a fast-moving scaleup
• 🤩Ride of a lifetime: Accelerate your career and build your sales skills
• 💪Instant impact: Take ownership and make a difference
• 💙Big hearts and small egos: Surround yourself with smart, friendly people

Benefits

Additional Information

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, you can grow your sales career with a fun and fast-scaling global business. Part of the DoorDash team, we're building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world. Our Sales teams create and build our relationships with merchants. Together, we've helped big brands, local stores and neighborhood restaurants do over €15 billion's worth of business through our platform. We're constantly launching new cities and products, so there are always new opportunities to expand your skills and progress your career.

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