Manager, Service

Requirements

• Desired Education:
• o GED
• o High School Diploma
• √ Associate Degree
• o Bachelor Degree
• o Master Degree
• o Doctorate Degree
• Field of Study/Work Experience:
• o Accounting
• √ Automotive
• o Business
• o Human Resources
• o Information Technology
• Desired Work Experience:
• o up to 3 years
• o 3-5 years
• √ 5+ years
• Education/Experience:
• Prior automotive service/technical experience or commensurate training. Management or supervisory experience preferred. Excellent interpersonal skills. Thorough knowledge of automotive parts and systems. Ability to diagnose and remedy vehicle problems.
• Certificates and Licenses:
• √ Valid Driver's License
• o Automobile Salesperson License
• Computer Skills:
• Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and web based applications utilized for operations.
• Communication Skills:
• Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.
• Attendance Expectations:
• The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
• Physical Demands:
• Must be able to lift up to 30 pounds. While performing the duties of this job, the employee is regularly required to talk and hear; stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.
• Environment Demands:
• Verbal and Writing Ability:
• Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.
• Math Ability:
• Ability to add, subtract, multiply and divide.
• Reasoning Ability:
• Ability to apply common sense understanding to carry out instructions.
• Core Values:
• To perform the job successfully, an individual should demonstrate the following Core Values:
• Servant Leadership
• Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
• Teamwork through Trust & Respect
• Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
• Integrity
• Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
• Commitment to Customer Enthusiasm
• Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
• Passion for Winning
• Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is theref

Benefits

Additional Information

CNC EX, LLC dba Exotic Cars of the Carolinas Greensboro Location: 5603 Roanne Way, Greensboro, North Carolina 27409 Summary: The Service Manager is responsible for overseeing the service and repair of vehicles brought to the dealership. The Service Manager is responsible for operations, profitability, employee supervision, and customer satisfaction in the service department. Supervisory Responsibilities: This job has direct supervisory responsibilities. Essential Duties and Responsibilities include the following: Answers technical questions about vehicle problems, warranties, services, and repairs. Oversees service orders. Assists in diagnosing vehicle problems. Orders parts and tools as necessary. Oversees administration of warranty claims. Oversees training and supervising of service department employees. Works with upper management and Human Resources to make service department hiring and discipline decisions. Sets schedules and assigns tasks to service department employees. Maintains good working relationship with factory(s). Attends required manager meetings. Maintains effective employee relations. Maintains CSI at or above Company standards Maintains an organized, clean and safe work area Participates in required training Records all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations. Demonstrates the Company's Core Values Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at hendrick? Share your experience