Delivery Consultant I - Virtual

About the role

This role oversees accounting reconciliations for a portfolio of clients, ensuring timely, high-quality deliverables and adherence to performance standards. Responsibilities include managing operations team outputs, completing accounting tasks end-to-end, and supporting colleague development through coaching.

Responsibilities

• Managing and overseeing the completion and delivery of accounting related services for Defined Contribution clients, particularly cash and investment reconciliations.
• Providing oversight of accounting work performed by operations teams in a virtual environment.
• Meeting regularly with operations managers in accounting delivery.
• Performing all associated accounting tasks for select clients with contractual requirements.
• Monitoring client delivery metrics related to accounting services. Understand contractual service level requirements.
• Leveraging metrics to improve results.
• Consulting internally and with clients as appropriate regarding accounting-related topics associated with plan design changes, acquisitions, mergers, and divestitures.
• Reviewing work prior to releasing it to the client team/client (as needed).
• Supporting client plan audits and reporting.
• Identifying training opportunities and implementing necessary action steps by working alongside performance team managers.
• Conducting root cause analysis to understand gaps in administration that could impact money flow. Suggesting and implementing improvement opportunities.
• Maintaining awareness of financial impacts to client, their plan and Alight related to quality & timeliness of accounting related tasks and money movement.
• Defining actions and follow-up oversight with related performance teams and external parties as needed.

Requirements

• Possess accounting skills
• Possess an understanding of defined contribution domain
• Apply effective communication skills; client listening and consulting
• Able to work with virtual teams in and outside of the U.S.
• Demonstrate coaching experience and familiarity with feedback approaches
• Exhibit analytical and problem-solving skills; ability to consult and drive decisions to resolve reconciliation & funding situations.
• Possess an understanding of the Shared Service groups and ability to work with/leverage them effectively
• Learn and utilize internal policies, tools, and resources including Wealth Solutions operational best practices
• Application and Interview
• Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.
• Our commitment to Inclusion
• We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successfu

Benefits

Additional Information

Our Story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

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