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Online - Customer Service Representative - Travel

External
destinationknot logoDestinationknot · Los Angeles, CA
Full-timeRemote1mo ago
CRM
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About the role

We specialize in creating unforgettable travel experiences with care, attention to detail, and exceptional service. Whether it's a family vacation, honeymoon, cruise, or group retreat, we help our clients plan and book the perfect trip while offering expert guidance and personalized support throughout the entire journey. Position Overview: We're seeking a dependable and enthusiastic Customer Service Representative with a passion for travel and client satisfaction. This work-from-home role focuses on supporting travelers through the planning and booking process by offering timely assistance, tailored travel options, and professional follow-up. If you're service-minded, detail-oriented, and love travel, this role offers a rewarding opportunity with flexible scheduling and performance incentives.

Responsibilities

  • Assist clients with travel inquiries, booking options, and reservation management
  • Communicate with clients via email, phone, and messaging tools in a professional and friendly manner
  • Recommend and help book travel arrangements including hotels, resorts, cruises, flights, and activities
  • Manage changes, cancellations, and special requests efficiently and accurately
  • Maintain updated records of client preferences, bookings, and correspondence
  • Collaborate with travel advisors and supplier partners to ensure seamless service
  • Stay informed on travel trends, destination updates, and special promotions
  • Deliver a client-first experience that builds trust, loyalty, and repeat business

Requirements

  • Experience in customer service or the travel industry is helpful but not required
  • Strong written and verbal communication skills
  • Ability to work independently and stay organized in a remote setting
  • Comfortable using email, booking platforms, and CRM tools (training provided)
  • Reliable internet access and a personal computer
  • Must be 18 years or older
  • Passion for travel and helping others plan their perfect trip

Benefits

Fully remote, flexible work-from-home opportunityOngoing travel industry training and professional developmentAccess to exclusive travel tools, resources, and destination informationIncentive-based income opportunitiesTravel discounts and perks through our supplier networkSupportive, inclusive team culture and potential for career growthWork Environment:This position is fully remote and offers flexibility in scheduling. It's ideal for individuals who are self-motivated, client-focused, and ready to grow within a dynamic and exciting industry.

Additional Information

Job Title: Customer Service Representative | Travel | Work From Home

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