General Manager - Pharmacy

Responsibilities

• Transitioning the business from a scale up to a nationally significant pharmacy operations and logistics business
• Full operational leadership of the pharmacy function, including dispensing, clinical services, patient communications, and fulfilment
• Regulatory and compliance accountability - GPhC, CQC, contractual obligations, and patient safety frameworks
• Patient outcomes and experience - setting the clinical standards, governance frameworks, and quality metrics that keep patients safe and satisfied
• Design and continuous improvement of the patient journey - from first contact through to medication delivery and ongoing support
• Commercial performance of the pharmacy operation - cost management, and contribution to growth
• Building, leading, and developing a high-performing, patient-focused pharmacy team
• Embedding a culture where every member of the team understands how their role connects to patient outcomes
• Partnering with product and technology teams to build pharmacy tools and experiences that genuinely serve patients better
• Work closely with the Superintendent Pharmacist and Head of Pharmacy Operations to ensure legal and regulatory compliance
• What do you need?
• We are looking for a leader who is genuinely motivated by patient outcomes - not just compliance and throughput. You will be commercially sharp and operationally rigorous, but your north star will always be the patient in front of you.
• You don't have to come from the pharmacy sector but have a real passion to own your business unit, be best in class at scaling a logistics and operationally focused business within the online pharmacy space.
• Essential
• Proven track record of full operational ownership at senior level - you have been the person accountable for outcomes, and you have delivered them
• Exceptional change leadership - you have guided teams through significant transformation with clarity, empathy, and genuine buy-in
• Creative and resourceful problem solver - you find smart paths through complex operational challenges and you do not need perfect conditions to start
• 24/7 operational experience - you have built the systems, the culture, and the resilience that a round-the-clock operation demands
• Background in high-volume, regulated operations - pharmacy, healthcare, pharmaceutical supply chain, industrial logistics, or equivalent
• A strong coaching and teaching mindset - you develop capability in your teams and leave every operation better equipped than when you arrived
• Business owner mentality - you think in outcomes, take personal accountability seriously, and make decisions as if it is your name on the door
• A visible, on-site leadership style - present, hands-on, and genuinely connected to the operation and the people who run it
• Desirable
• Direct pharmacy or healthcare operations experience at scale
• Experience desi

Benefits

Additional Information

We are a fast-growing health technology startup with a single, clear purpose: to make high-quality pharmacy care genuinely accessible to every patient in the UK - not just those who can easily reach a high street chemist or navigate a complex healthcare system. Too many patients still experience pharmacy as transactional, frustrating, or hard to reach. Medication errors, poor communication, and lack of continuity of care affect real people every day. We exist to change that - and we are building the operational infrastructure, the technology, and the team to make it happen at scale. We have built real momentum. Now we need a General Manager of Pharmacy who can match that momentum with operational excellence - someone who has scaled operations before, who understands what it takes to perform at high volume without sacrificing quality, and who brings the knowledge and the standards to take us to the next level. As Pharmacy GM, you will be the person who ensures that patient-centred care is not just a value on our wall - it is how our pharmacy operates every single day. This is a rare opportunity for an exceptional operator to step into a role with genuine ownership, real impact, and the satisfaction of building something that measurably improves the health of thousands of patients. What is the job? This is an end-to-end leadership role with full accountability for the pharmacy operation. You will set the clinical and operational standards that determine the patient experience, build and lead the team that delivers them, and own the commercial performance that makes it all sustainable. You will work closely with the Managing Director and leadership team on strategy - and you will be the person who turns that strategy into a pharmacy service patients genuinely trust and value.

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