Customer Service Executive
External
Global Logistics Integrator (s) · Cargo Agents Building D, SingaporePrepare for this interview
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About the role
- Handle documentations and operation of airfreight, seafreight and end to end deliveries & customs clearance - Follow up on outstanding bookings and query resolution - Provide customer service to clients and overseas agents by handling their queries/feedbacks and updating shipment status proactively - Provide sales support and assist the sales team to check rates with overseas agents, carriers and 3rd party vendors and sending quotations on behalf of salesperson to clients when required - Creating shipment jobs and billings - Complying with company directions, policies and SOPs - Ensure customer satisfaction excellence - Help to increase customer confidence and secure more shipments from customers you are handling - To work closely with Sales Team to maximum customer profile successes - And any other work delegated to you by the Management pertaining to the interest of the company
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Company Intel
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