Front End Operations Training Coordinator RMG

About the role

The primary responsibilities for the front end operations training coordinator are development and implementation of efficient and effective programs for new team member front end training, competency validation, continuing education, workforce development, industry best practice. Responsibilities also include collaborating with practice leaders and practice directors to achieve best practice standards, educational excellent, and implementation of current RMG and health system initiatives. Demonstrates functional expertise in order to provide appropriate training to RMG Directors, Practice Leaders, Front Office Supervisors, Surgical Schedulers, Referral Coordinators, Office Assistants, Communication Assistants and Office Clerks for new initiatives, changes to best practices, and updates to front end systems. Facilitates leadership growth and mentorship to RMG Clerical team members and Front Office Supervisors.

Responsibilities

• Strives to continuously improve patient satisfaction and service through positive patient interactions, observed interactions with team members, managers, directors serving as a consultant with onsite and remote observations on predetermined scheduled intervals.
• Efficiently and effectively utilizes all information systems/software to input, develop, track, trend, retrieve, and report out real-time data through electronic communication with leaders.
• Collaborates with RMG senior leadership, practice leaders, and team members to effectively assess learning needs. Develops and implements education plans successfully pertinent to those needs identified.
• .

Requirements

• Education
• High School Diploma or GED, (Required)
• 2 years Medical Office experience (Required)
• 1 year Training experience (Preferred)
• To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers .

Benefits

Additional Information

Newport News, Virginia

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