Global Program Manager, Apple Financial Services

About the role

In this role, you will: - Lead and execute end-of-term program strategy globally, leading program operations and driving on-time technology refresh rates and maximizing leased asset recovery - Manage end-of-term operations across both consumer financing programs (e.g., installment plans, trade-in integration) and B2B lease/financing portfolios, ensuring a consistent and seamless customer experience across all segments - Select, onboard, and manage remarketing partners and device processing vendors to build a scalable global remarketing platform - Proactively collaborate with Apple's sales teams, AFS funding partners, channel partners, and carriers to integrate AFS seamlessly into enterprise and education strategies - Identify operational challenges, streamline end-of-lease processes, and develop business models that scale across regions - Define, track, and report on key program metrics including refresh rates, asset recovery values, return rates, and partner performance across all segments - Serve as the program ambassador for AFS refresh and upgrade initiatives, ensuring an excellent customer experience at every stage

Requirements

• 8+ years of related experience
• MBA or JD degree is a plus
• Background in financial services, asset management, remarketing, or leasing is a plus
• Familiarity with end-of-term, asset disposition, or financing lifecycle operations
• Experience integrating programs with third-party resellers, negotiating terms, and managing partner relationships across geographies
• Proven experience working across global, cross-functional teams and time zones
• Deep expertise in re-engineering workflows and processes to improve efficiency, reduce friction, and drive better outcomes
• Forward-thinking approach and tenacity to anticipate risks and proactively propose solutions
• Expert organizational skills and attention to detail
• Typically requires a minimum of 7 years of related experience
• Background in strategic business development, business planning, and/or similar function driving large scale complex business process transformation initiatives
• Deep expertise in strategic planning and execution
• Advanced analytical and business modeling skills in Excel
• Ability to recognize business opportunities through data, develop actionable insights, convert insights to strategic recommendations, and present findings to key stakeholders
• Ability to plan, communicate, organize, and lead simultaneous projects with complex work streams across competing priorities, strategies, and timescales
• Passion for continuous improvement with the curiosity to uncover gaps, resilience to manage ambiguity, and drive to optimize processes and create solutions
• Excellent collaboration and relationship building skills with the ability to influence cross-functionally, navigate partner organizational structures, and lead complex negotiations
• Outstanding communication and executive presentation skills
• Ability to travel domestically and internationally (~40%)
• Bachelor's degree or equivalent experience","internalDetails":null
• Pay & Benefits
• Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily

Additional Information

Imagine what you could do here. The people here at Apple don't just create products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apple Financial Services (AFS) is a global financing organization supporting Apple customers across consumer, business, and education segments worldwide. Our mission is to enable Apple sales today and tomorrow through a platform of global funding partners and world-class innovative financial products. We are seeking a highly motivated, strategic leader to manage the End of Term Program for Apple Financial Services (AFS) customers globally. In this role, you will drive technology refresh and upgrade programs and operations for Consumer, Business, Education, and Channel customers - maximizing asset value recovery through a robust remarketing ecosystem. This is a high-impact commercial and operations role requiring strong business acumen, drive for results, and the ability to lead through influence across a worldwide organization.

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