HR Generalist

Responsibilities

• Respond to customer requests, (calls, chats, tickets) and provide guidance to associates and managers
• Consistently execute HR processes, using case management, chat, and telephony
• Provide guidance to associates and managers on self-service transactions and navigating the HR portal
• Research solutions to HR customer inquiries and escalate as needed
• Understand and be able to communicate HR policies, processes, and procedures
• Adhering to Flowserve's safety, integrity, and code of conduct policies
• Other duties as required and assigned by manager

Requirements

• Bachelor's degree in business/HR
• Ideally 3-5 years of experience in HR or customer service or HR service delivery
• Proficiency in English and Spanish, Portuguese will be an advantage
• Exceptional customer service, emotional intelligence and empathy
• Excellent probing abilities, to identify true need from customer
• Resourcefulness and ability to find answers quickly

Additional Information

Role Summary: The HR Generalist will help build a people-first culture that delivers business results. Providing expert HR consultation to both management and employees, as well as day-to-day HR support, within a Flowserve business unit. Hybrid role: 3 days in office/2 days work from home

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Company Intel

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