Head of D&T Service Centre and Head of CTO Compliance

Responsibilities

• GCC & People Leadership
• Act as the senior D&T leader for the India GCC, providing visible leadership, direction, and advocacy for all D&T colleagues based in Bangalore.
• Foster a strong culture of accountability, inclusion, collaboration, and continuous improvement.
• Partner with HR and global D&T leaders on talent strategy, capability development, succession planning, and colleague engagement.
• Represent the India GCC within global D&T forums and leadership communities.
• Compliance & Risk (First Line of Defence)
• Own first‑line compliance oversight for designated D&T services, ensuring adherence to internal policies, regulatory obligations, and audit requirements.
• Provide leadership and governance for software development compliance, embedding compliant‑by‑design practices across engineering and delivery teams.
• Ensure effective risk identification, control implementation, and issue remediation in line with Haleon's GRC framework.
• Act as a key interface with second‑ and third‑line assurance functions, supporting audits, reviews, and control testing.
• Operational Governance & Delivery Assurance
• Establish and maintain strong operational governance across the Service Centre, including performance management, service health, and delivery quality.
• Ensure consistent application of D&T standards, ways of working, and service management practices.
• Partner closely with global service owners, product teams, and OU stakeholders to support reliable and scalable delivery from the GCC.
• Strategic Contribution
• Contribute to the evolution of the D&T operating model, including the role of the India GCC as a strategic delivery and leadership hub.
• Support transformation initiatives that improve efficiency, resilience, compliance maturity, and colleague experience.
• Champion continuous improvement through automation, standardisation, and capability uplift.
• Embed workflow‑ and automation‑led thinking across platforms to improve efficiency and user experience.
• Manage vendors and strategic partners supporting cross‑platform services, ensuring value, performance, and contractual alignment.
• Provide clear executive‑level reporting on cross‑platform service health, adoption, risk, and value delivered.
• About you
• Essential
• Senior leadership experience within a global Digital, Technology, or IT organisation.
• Proven accountability for compliance, risk, or control oversight in a first‑line role.
• Strong understanding of software development lifecycle controls and compliance‑by‑design principles.
• Experience leading large, diverse teams within a Global Capability Centre or offshore delivery model.
• Ability to operate effectively in a complex,

Benefits

Additional Information

Welcome to Haleon. We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter - one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands - including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® - lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it's time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose - to deliver better everyday health with humanity - at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. Hello . We're Haleon . A new world-leading consumer health company. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human understanding and trusted science. Brands that are known and trusted to deliver. What's more, whilst our brands have history, our company is new, fresh and forming, shaped by all who join us. We are at the forefront of building a new sector of consumer health and for Haleon, co-creating our unique culture. Care to join us. It isn't a question. This is an exciting time to join us and help shape the future. It's an opportunity to be part of something special. Role Summary The Head of D&T Service Centre - India is accountable for the leadership, performance, and governance of Haleon's Digital & Technology (D&T) Global Capability Centre (GCC) in Bangalore. The role provides senior site leadership for all D&T colleagues based in India, while also holding first‑line accountability for compliance oversight, including software development compliance across relevant D&T services. This leader plays a critical role in ensuring strong operational discipline, regulatory compliance, and a positive colleague experience, while enabling scalable, high‑quality delivery aligned to Haleon's global D&T strategy.

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