Commercial Services Dispatcher

About the role

This position will report to Nash Plumbing and Mechanical, LLC, a subsidiary of HB Global. Job Summary** The Commercial Services Dispatcher at HB Global, LLC plays a critical role in coordinating and optimizing the scheduling and deployment of field service technicians for commercial clients, ensuring efficient service delivery and customer satisfaction. Responsibilities** * Receive and process incoming service requests from commercial clients via phone, email, and internal systems. * Prioritize and dispatch service calls to appropriate technicians based on urgency, skill set, location, and availability. * Monitor technician schedules and progress, providing real-time updates to clients and internal teams. * Communicate effectively with technicians, providing necessary job details, troubleshooting support, and logistical assistance. * Maintain accurate records of service calls, dispatch activities, and customer interactions in the company's CRM system. * Handle customer inquiries, resolve service-related issues, and escalate complex problems to management when necessary. * Collaborate with other departments, such as sales and operations, to ensure seamless service delivery. * Prepare and distribute daily, weekly, and monthly reports on dispatch activities and service performance. * Ensure compliance with all company policies, safety regulations, and industry standards. * Assist with other administrative duties as assigned to support overall operational efficiency. Qualifications** * High school diploma or equivalent; associate's degree or higher in a relevant field preferred. * Proven experience (2+ years) in a dispatch, scheduling, or customer service role, preferably within a commercial services or HVAC/plumbing/electrical industry. * Strong geographical knowledge and ability to navigate efficiently. * Excellent communication skills, both verbal and written, with a professional and courteous demeanor. * Proficiency in using dispatch software, CRM systems, and Microsoft Office Suite (Word, Excel, Outlook). * Ability to multi-task, prioritize effectively, and work well under pressure in a fast-paced environment. * Strong problem-solving skills and a proactive approach to issue resolution. * Exceptional organizational skills and attention to detail. * Ability to work independently and as part of a team. * Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed.

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