Store Manager - University of Michigan: Westgate

About the role

Supervises and coordinates operations of retail store. Our number one priority is to provide fans with a legendary experience each time they enter the store. We strive to create an environment unlike any other sporting event world-wide. We go above and beyond to exceed their expectations in customer service, display of merchandise, and attention to detail. If you have a passion for retail, an outgoing personality, love to sell, enjoy leading a team and strive to create relationships with the fans, this is the place for you. ESSENTIAL FUNCTIONS Oversee day-to-day operations of the store. Ensure the Total Customer Experience. Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints. Strong product knowledge. Communicates with Program Team to ensure availability of merchandise; maintain accurate inventory. Execute all company visual merchandising directives. Maintain appropriate level of store staff; hire, train, and evaluate personnel; promote or fire personnel. Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Inform store employees on updated proper store operations and procedures. Schedule and assign employee hours. Monitor payroll and expenses daily to ensure budget is met. Assist Program Team in reviewing merchandising activities, determining additional needed sale promotions. Support and adhere to all company policies, procedures, and guidelines. Direct all store operations on additional days, including game days and special events . Other duties may be assigned.

Requirements

• To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required .
• Three-Five years industry experience required .
• Associates or four-year college degree in retail, business, management or related field, is preferred .
• Will have a thorough knowledge of products.
• Must have knowledge of personnel scheduling and store operations.
• Knowledge of principles and procedures for personnel recruitment, selection , training, compensation, and benefits.
• This position requires that the person be highly organized, self-motivated individual who can work independently.
• Knowledge of principles and methods for showing, promoting, and selling products or services.
• Must have strong leadership skills, with excellent oral and written communication skills.
• Must be able to manage multiple tasks and priorities and easily adapt to changing situations.
• Must have ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Ability to motivate, develop and direct personnel.

Benefits

Additional Information

GLOBAL MERCHANDISE Recognized leaders in retail and merchandising worldwide, Legends Global Merchandise provides a fully customized, customer-centric, omnichannel shopping experience for fans. Our vertical service solution allows us to provide the latest trends, styles, designs, and brand collaborations across different categories . For in-venue, e-commerce and pop-up operations, Legends sets the standard when it comes to a unique shopping experience . We pride ourselves in creating a customized portfolio of inventory based on each property and operating as a true extension of each client's brand . Different guests want different things, and we are here to build and provide a tailored retail experience. VENUE/PROJECT DESCRIPTION The MDen is the official team store for the University of Michigan Athletic Department. Legends Global has partnered with Michigan Athletics to deliver legendary products and customer service through retail stores, e-commerce, and sales locations throughout the Michigan Athletic venues. The Westgate retail store will feature 9,000 square feet of retail designed to elevate the fan experience through collectibles, team-specific product, athlete (NIL) jerseys/products, and exclusive items designed only for the MDen. Our retail space will feature a custom design counter, where fans will be able to make an athlete jersey of their choice, or personalize a jersey to show they are a true Michigan fan. The store will also host athlete/coach autograph signings, and special events throughout the calendar year.

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