ServiceNow SAMPro Consultant

Responsibilities

• Own the end-to-end design, build, and run of the ServiceNow SAM Pro capability whilst ensuring accurate software discovery, normalisation, entitlement management, compliance calculations, and optimisation across on-premises, cloud, and SaaS estates.
• Drive measurable cost avoidance, audit readiness, and robust governance while integrating SAM with associated ServiceNow modules, i.e. CMDB/CSDM, CSM / ITOM workflows.
• Strategy & Design
• Define SAMPro vision, roadmap, and operating model
• Establish CSDM-aligned data model and governance for software models, discovery sources, and service mapping
• Prioritise publishers/products by risk and value (e.g., Microsoft, Oracle, IBM, Adobe, VMware, Salesforce)
• Delivery & Development (Build)
• Implement and configure ServiceNow SAM Pro capabilities (to include but not limited to);
• o Software model creation & normalisation, categorisation, lifecycle and de-duplication
• o Entitlements (contracts, SKUs, metrics, rights, downgrade/upgrade rules, secondary use)
• o Compliance rules, reconciliation, and Effective Licence Position (ELP) logic
• o Publisher Packs (e.g.,Microsoft, Oracle, IBM) and content library utilisation
• o Reclamation and software request flows (catalogue, approvals, fulfilment integration)
• o SaaS Management (where in scope), licence utilisation, off-boarding, role rationalisation
• o Cloud/Datacentre metrics (per-core, per-processor, CALs, IBM PVU/RVU, sub-capacity, Oracle partitioning, MS server/CAL, containerised workloads)
• Build integrations (e.g. Discovery, SCCM/MECM, Intune)
• Develop using Flow Designer, Integration Hub, Business Rules, UI Policies/Actions, and Workspaces
• Create dashboards & KPIs in Platform Analytics (i.e. compliance trends, spend, reclaim, risk, audit exposure)
• Run & Support (Operate)
• Maintain platform health, upgrades, patches, store app updates, regression tests, and release notes impact review
• Operate regular reconciliation cycles; produce ELPs and variance analysis
• Run periodic data quality and normalisation checks (models, installs, usage, contracts).
• Prepare and support vendor audits
• Maintain knowledge articles, runbooks, SOPs, and training for all users
• Provide expert support, resolve defects; manage enhancement backlog
• Deep knowledge of SAM Pro data structures, software model, discovery model, install, usage, entitlement, allocation, consumption, and compliance tables
• 5-8+ years in ITAM/SAM with at least 3 years hands-on with ServiceNow SAM Pro across build and run.
• CSA (Certified System Administrator)
• CAD (Certified Application Developer)
• CIS-SAM (Certified Implementation Specialist - SAM)
• CIS-Discovery and/or CIS-HAM
• Microsoft/Oracle/IBM licensing accreditations or equivalent vendor-specific training
• Deep familiarity with ServiceNow SAM Pro features: NDS, Software Model Library, Publisher Packs, Reclamation, SAM/SaaS Workspaces, entitlement and SKU management, usage metering, and compliance engine
• Understanding of ITIL/ITAM processes, CSDM, CMDB relationship modelling, and Service Operations
• Proven delivery of at least one enterprise-scale SAM Pro implementation (multi-publisher, multi-region).
• Track record of audit defence and material cost avoidance/savings.
• Experience integrating discovery tools and endpoint managers, and operating reclamation programmes
• Proven track record in delivering a digital user experience to very high outcomes
• Strong communication, interpersonal, and problem-solving abilities
• Customer-focused mindset with a commitment to delivering high-quality support
• Strategic thinking and decision-making
• Ability to manage multiple priorities and meet deadline
• Adaptability to evolving technologies and processes
• Strong analytical and reporting skills
• ITIL Version 4 Foundation Level certification
• Why Version 1?
• At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.
• Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits.
• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership sch

Benefits

Additional Information

Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It's a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow to provide the very best experience to our Customers. We are seeking an experienced and results-driven ServiceNow SAMPro Consultant to further develop and support our Software Asset Management solution within ServiceNow.

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