Customer Services Administrator/ Coordinator

Responsibilities

• Serve as the primary point of contact for internal stakeholders, supporting sales and operational teams with account-related queries and order management.
• Manage order processing workflows, ensuring accuracy in pricing, margins, and product availability.
• Collaborate closely with sales and finance teams to support commercial decision-making and ensure alignment on pricing strategies and margin targets.
• Monitor and analyze customer orders and account activity to identify opportunities for upselling and improving profitability.
• Provide detailed product and pricing information to support quotations and contract negotiations.
• Support the commercial team by preparing reports on sales performance, pricing trends, and margin analysis
• Use SAP (or other ERP systems) to process orders, track inventory, and update account information accurately.
• Assist in resolving discrepancies related to billing, pricing, and deliveries, escalating issues as needed.
• Maintain up-to-date records of customer and sales activity, ensuring data integrity across relevant systems.
• Support the commercial team by preparing reports on sales performance, pricing trends, and margin analysis.
• Actively participate in continuous improvement initiatives to optimize order-to-cash processes and enhance customer satisfaction.
• Develop a strong understanding of the market, competitor pricing, and industry trends to support informed business decisions.
• Communicate effectively across departments to ensure smooth operation and alignment of commercial objectives.
• Qualifications and Experience
• Relevant Experience: 3 to 5 years in customer service, sales support, or commercial administration roles.
• Educational Background: Minimum of Leaving Certificate or equivalent qualification.
• Experience working with ERP systems, with SAP experience considered a strong advantage.
• Proven ability to work in a fast-paced, dynamic commercial environment.
• Strong understanding of pricing, margins, and basic financial principles related to sales and profitability.
• Previous exposure to sales processes is beneficial.
• Familiarity with the chemical storage and distribution industry is a plus.
• Brenntag TA Team

Benefits

Additional Information

Your Role In assigned territory act as first contact point for customers. Process orders and coordinate complaint management/returns with relevant stakeholders to achieve high customer service excellence.

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Company Intel

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