Senior Director, Global Customer Support (Relocate to Singapore)
External
Airwallex · USFull-timeRemoteToday
Leadership
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About the role
Lead and scale a global Customer Support organisation from Singapore: define strategy, 24/7 operating model, SLAs, analytics (CSAT/NPS), QA, tech stack, deflection/self-service, cross-functional incident leadership, and vendor/BPO management to improve customer health, retention and cost-to-serve.
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