Security Officer

Responsibilities

• Actively monitor security cameras and conduct regular patrols to ensure the safety of the premises, identifying potential risks and responding appropriately.
• Ensure the safety of all guests and associates by enforcing policies, responding to security-related incidents, and offering assistance as needed.
• Monitor and control the entry and exit points of the hotel, verifying guest and associate credentials, and ensuring only authorized individuals access restricted areas.
• Respond quickly to security breaches, emergencies, or disturbances, including providing first aid if needed, and reporting incidents to management.
• Be prepared to take immediate action in the event of fire alarms, medical emergencies, or security breaches, coordinating with emergency services when necessary.
• Maintain accurate records of security-related incidents, including reports on access control, patrols, guest interactions, and any incidents.
• Provide a visible, approachable, and courteous presence to guests and associates, assisting with inquiries while maintaining the highest level of professionalism and discretion.
• Work closely with hotel management and other departments (housekeeping, front desk, etc.) to ensure guest safety and satisfaction.
• Ensure all security protocols and resort policies are followed, including checking for compliance with safety standards and regulations.
• Stay updated with security training, including fire safety, emergency response procedures, and hotel-specific security protocols.
• Maintain a high level of confidentiality regarding guest and associate information and any sensitive hotel operations.
• Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.
• Abilities/Key Competencies/Skills
• Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company's Heartist service culture to be responsive, respectful and deliver a great experience.
• Leading Myself
• Positive Orientation
• Operational Decision Making
• Self-Development & Management
• Leading Others
• Developing an Empowered Team
• Leading an Engaged and Diverse Team
• Communication
• Leading the Business
• Advocating Guest Passion
• Business Planning and Analysis
• Business Improvement and Change
• Actively monitor security cameras and conduct regular patrols to ensure the safety of the premises, identifying potential risks and responding appropriately.
• Ensure the safety of all guests and associates by enforcing policies, responding to security-related incidents, and offering assistance as needed.
• Monitor and control the entry and exit points of the hotel, verifying guest and associate credentials, and ensuring only authorized individuals access restricted areas.
• Respond quickly to security breaches, emergencies, or disturbances, including providing first aid if needed, and reporting incidents to management.
• Be prepared to take immediate action in the event of fire alarms, medical emergencies, or security breaches, coordinating with emergency services when necessary.
• Maintain accurate records of security-related incidents, including reports on access control, patrols, guest interactions, and any incidents.
• Provide a visible, approachable, and courteous presence to guests and associates, assisting with inquiries while maintaining the highest level of professionalism and discretion.
• Work closely with hotel management and other departments (housekeeping, front desk, etc.) to ensure guest safety and satisfaction.
• Ensure all security protocols and resort policies are followed, including checking for compliance with safety standards and regulations.
• Stay updated with security training, including fire safety, emergency response procedures, and hotel-specific security protocols.
• Maintain a high level of confidentiality regarding guest and associate information and any sensitive hotel operations.
• Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.
• Abilities/Key Competencies/Skills
• Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company's Heartist service culture to be responsive, respectful and deliver a great experience.
• Leading Myself
• Positive Orientation
• Operational Decision Making
• Self-Development & Management
• Leading Others
• Developing an Empowered Team
• Leading an Engaged and Diverse Team
• Communication
• Leading the Business
• Advocating Guest Passion
• Business Planning and Analysis
• Business Improvement and Change
• What awaits you...
• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an

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