Manager, Ticket Sales

Requirements

• Job Overview
• Manager of Ticket Sales, Office of the Chief Commercial Officer/Georgetown University.
• This role is heavily focused on personal sales production. The Manager plays a major role in driving attendance, growing the customer base, and strengthening relationships with alumni, donors, families, businesses, and community groups.
• This position does not serve as the department's strategic leader-its primary purpose is to SELL and support departmental execution.
• Duties include but are not limited to:
• Achieve monthly and annual revenue goals for season tickets, groups, partial plans, and premium seating across all Georgetown Sports.
• Conduct high-volume outbound outreach (calls, emails, texts) to qualified leads, past buyers, and new prospects.
• Lead sales presentations, premium tours, group outing proposals, and corporate prospecting.
• Build & manage personal pipelines using Salesforce, ensuring accurate notes, reporting, & follow-up cadence.
• Group sales execution including theme nights, local organizations, youth sports & community outreach
• Support retention efforts including renewals, customer service calls, and proactive outreach.
• Serve as primary sales lead for assigned segments (families, youth sports, corporate, alumni, etc.)
• Assist the Sr Director Commercial Business (Ticketing and Game Promotions) with training and mentoring Inside Sales Representatives and student sellers
• Represent the ticketing department on game days; staff sales tables; host premium prospects; and support group experiences.
• Partner with Ticket Operations on seating assignments, ADA requests, fulfillment, and customer communication.
• Provide exceptional customer service, managing escalated issues and VIP needs when directed.
• Perform other duties as assigned to support ticket sales, game operations, and departmental initiatives.
• Work Interactions
• The role requires collaboration with:
• Marketing (promotions, lead generation, email campaigns, digital strategy)
• Ticket Operations (fulfillment, inventory, seating maps)
• Finance (settlement and reconciliation support)
• Requirements and Qualifications
• B.A., or B.S required
• The ideal candidate needs to demonstrate prior revenue results & sales successes. Additionally, candidate must have:
• Minimum of two (2) years of sales experience in collegiate athletics, professional sports, entertainment, or related field.
• Proven track record of meeting or exceeding revenue goals.
• Strong outbound selling skills-prospecting, presenting, and closing.
• Salesforce or CRM proficiency preferred.
• Strong written and verbal communication skills.
• Ability to thrive in a fast-paced, high-activity sales environment.
• Customer-service oriented with experience managing ticketing inquiries.
• Professional demeanor with the ability to engage alumni, families, VIPs, and corporate buyers.
• Ability to work evenings, weekends, and holidays as required for events.
• Work Mode Designation
• This position has been designated as Hybrid (four days in office, one day remote). Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such

Benefits

Additional Information

Georgetown University comprises two unique campuses in the nation's capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

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