Benefits Specialist II

Responsibilities

• Client Ownership & Service Delivery
• Independently manage and own an assigned book of benefits clients.
• Serve as the primary point of contact for benefits administration, system configuration, and compliance-related inquiries.
• Resolve complex client issues efficiently while keeping clients informed of status and anticipated resolution timelines.
• Maintain strong partnerships with Carrier Relations, Client Relations, Systems, Payroll, Sales, and Compliance teams to deliver seamless service.
• Document all client interactions, actions, and resolutions within the case management system.
• Lead the specification, , and implementation of benefits plan designs for renewals and new client plan additions.
• Maintain data integrity across all benefits systems, ensuring accuracy of enrollments, elections, rates, and system records.
• Serve as a subject matter expert for benefits administration and HRIS platforms.
• Optimize benefits systems by analyzing data, improving workflows, documenting procedures, and implementing process improvements.
• Responsible for quality control and adherence to established procedures.
• Case Management & Issue Resolution
• Manage open cases to ensure timely resolution.
• Ensure accurate triage, escalation, and follow-through on all inquiries.
• Identify recurring service issues or utilization trends and recommend solutions.
• Process Improvement & Leadership
• Drive service efficiency initiatives, automation opportunities, and continuous improvement efforts.
• Utilize data processing or support teams for repetitive tasks whenever possible to optimize overall service delivery.
• Take ownership of professional development, stretch assignments, and special projects.
• Act as a mentor and resource for Benefits Specialist I or junior team members, as needed.
• Contribute actively to departmental goals, quarterly objectives, and strategic initiatives.
• Key Measurables
• Advanced benefits administration and compliance expertise.
• Strong case management and issue-resolution skills.
• High attention to detail with consistent data accuracy.
• Ability to manage multiple complex priorities independently.
• Critical thinking and problem-solving mindset grounded in customer care.
• Strong organizational, time management, and analytical skills.
• Professional judgment, confidence, and accountability.
• Preferred Skills
• PrismHR experience is strongly preferred; comparable systems accepted
• Prior payroll or ACA compliance experience.
• Experience mentoring or training junior team members.
• Insurance license or ability to obtain

Benefits

Additional Information

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that's making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other's truest selves. We understand that pursuing a new job is a big deal. Maybe you're afraid you won't fit in. Well, here's the good news. For us, the days of "fit in to get in" are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits. Must be eligible to work in the United States without the need for work visa or residency sponsorship. We kindly ask that external recruiters, agencies, and search firms do not contact our hiring managers or employees directly regarding open positions. All candidate submissions must go through our official application process and must be made aware to our internal Talent Acquisition team to verify candidate ownership. Unsolicited resumes or candidate profiles sent to OneDigital without a prior signed agreement will be considered the property of OneDigital. In such cases, OneDigital reserves the right to pursue and hire those candidates without any financial obligation to the agency or recruiter. Our Newest Opportunity: Role Objectives: The Benefits Specialist II is responsible for making sure our clients establish the ability to hire, onboard, and understand their benefits for themselves and for their employees. This role independently owns a book of business and serves as a trusted benefits subject matter expert and service leader for clients, internal partners, and vendors. The Benefits Specialist II will be regarded as a subject matter and as a service expert within Resourcing Edge. The Benefits Specialist II plays a key role in improving benefits operations, maintaining compliance, and helping define the goals and long-term vision of the benefits function. Integrity, accountability, a strong sense of urgency, and a client-first mindset are critical to success in this role. Salary for this role is between $70,000-$80,000 DOE.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at onedigital? Share your experience