Crematorium and Bereavement Supervisor

About the role

East Cambridgeshire boasts excellent transport links, stunning countryside, vibrant markets, and welcoming communities and it one of the UK's happiest and healthiest places to live. East Cambridgeshire District Council takes pride in its innovative approach to delivering sustainable and economically driven services that benefit residents, stakeholders, and the environment. Crematorium and Bereavement Supervisor - The Role: You will lead and supervise the front-line team at Lake View Bereavement Centre, ensuring delivery of high-quality, compassionate bereavement services. Acting as deputy to the Crematorium and Bereavement Service Manager, you will guide staff, oversee daily operations, maintain compliance with burial and cremation legislation, and support continuous improvement. You will model empathetic, professional leadership in emotionally sensitive circumstances, ensuring families feel welcomed, supported, and reassured throughout their experience. Crematorium and Bereavement Supervisor - Key Responsibilities: - Lead, supervise, and support the front-line team to deliver seamless, respectful, and efficient bereavement services - Deputise for the Crematorium and Bereavement Service Manager, ensuring operational continuity and staff wellbeing - Ensure all cremation and natural burial operations are carried out safely, lawfully, and in full compliance with statutory and environmental standards - Support ceremonies through logistics, coordination, and hospitality, ensuring every service meets family expectations - Promote continuous improvement in operational procedures, service delivery, and team performance - Oversee site presentation, maintaining all areas as clean, dignified, and welcoming - Monitor staff and operational processes, ensuring accurate records, bookings, and reporting Crematorium and Bereavement Supervisor - You: - Four GCSEs at grade C or above (or equivalent) including English and Maths - ICCM or equivalent qualifications, or willingness to work towards them - Proven leadership experience in bereavement or customer service environments - Experience supervising staff in operational, customer-focused, or regulated settings - Ability to handle sensitive situations with professionalism, empathy, and discretion - Knowledge of cremation and burial statutory legislation and service procedures - Proficiency in Microsoft Office and willingness to be trained on council IT systems - Compassionate, calm, and resilient under pressure with strong attention to detail

Benefits

Additional Information

Are you ready to lead with compassion and make a meaningful difference during life's most difficult moments? East Cambridgeshire District Council has an exciting Crematorium and Bereavement Supervisor opportunity! Location: Mepal, Cambridgeshire, CB6 2AZ Salary: £37,280 to £42,839 per annum Job Type: Full Time, Permanent Closing Date: Friday 15 May 2026

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