Junior Control Room Operator

Responsibilities

• Monitor daily production and operational status of our solar and battery energy storage systems using Nexamp monitoring tools and standard operation procedures (SOPs).
• Review, acknowledge, analyze, and prioritize alarms and alerts, ensuring timely response to critical events and appropriate escalation to field service, engineering, and other stakeholders.
• Perform basic remote troubleshooting and control actions within defined SOPs, including independently monitoring and operating assets, and document actions taken in the monitoring and fleet management systems.
• Communicate clearly and professionally with customers, utilities, equipment manufacturers, field technicians, and internal Nexamp teams via phone, email, and ticketing/monitoring platforms to coordinate safe and efficient issue resolution.
• Manage and triage the operations email inbox, including alarms, site notifications, and vendor communications, routing and escalating messages based on SOPs and operational priorities.
• Maintain accurate logs and records of outages, events, and resolutions in Nexamp's monitoring and fleet management tools to support reporting, root cause analysis, and continuous improvement.
• Continuously seek to optimize monitoring practices, alarm configurations, and SOPs in collaboration with team members to enhance safety, responsiveness, and asset performance.
• Occasionally will be required to work OT to support the needs of the Nexamp Operations Center

Requirements

• 0-2 years of related experience in a technical, operations, control room, utility, or similar environment.
• Basic knowledge of electricity/electrical terms (voltage, current, power, energy) a plus
• Ability to work 40 hours per week including weekends and holidays
• High school diploma, prefer some post high school education, vocational or tech school.
• Ability to understand and follow Standard Operating Procedures (SOPs)
• Responds to alarms and events with a solution-oriented, service-first mindset, prioritizing safety, uptime, and contractual obligations.
• Escalates issues appropriately and provides accurate, timely updates to stakeholders.
• Uses SOPs, monitoring tools, and basic electrical knowledge to diagnose issues, perform basic remote troubleshooting, and recommend next steps.
• Maintains detailed records that support root cause analysis and process improvements.
• Comfortable working through repetitive tasks with great attention to detail
• Computer knowledge and competency with Microsoft Office tools including Word and Excel
• Commitment to Nexamp's mission and have a passion for solving tomorrow's climate crisis today.
• Demonstrated experience in effectively communicating information, ideas, and perspectives with people inside and beyond your organization.
• Experience in showcasing initiative to make improvements to current work, processes, products, and services across the organization. We value accountability and an ownership mentality.
• Ability to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions.
• Expertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry.
• Eagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions.
• If you don't meet 100% of the above qualifications, but see yourself contributing, please apply.
• At Nexamp, our mission is to build the future of energy so it is clean, simple, and accessible for all. We are committed to providing a work environment free from discrimination.

Benefits

Additional Information

Do you want to be a part of the clean energy movement? Are you passionate about improving our environment for this generation and those to follow? Are you ready to take on new challenges and collaborate with a future-focused team leading the way into new markets? Join Nexamp! This is where you can learn from industry leaders and become one yourself. It's fast-paced, mission-based work that challenges the status quo. Be on the team that's changing the world.

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