Tour Facilitator/Guide

Responsibilities

• Programme Facilitation
• To attend a compulsory 2-days training
• To attend all safety briefing before tour.
• Conduct guided tours, learning journeys, and educational programmes in English.
• Deliver programme content in an engaging, interactive, and professional manner that encourages participant involvement and discussion.
• Adapt facilitation techniques to suit different participant profiles and group dynamics.
• Ensure participants remain engaged throughout the programme while maintaining a positive learning environment.
• Participant Management
• Manage and coordinate participant groups professionally during programme sessions.
• Address participant queries, concerns, and feedback effectively and courteously.
• Ensure participant safety and wellbeing throughout programme activities.
• Maintain continuous supervision of participants and ensure they are not left unattended during programme sessions.
• Operational Support
• Arrive at programme venues at least 15 minutes before scheduled commencement to prepare for participant arrival.
• Set up, operate, and maintain portable audio equipment, including microphones and speakers, to support programme delivery.
• Ensure all programme materials and equipment are prepared and functional prior to each session.
• Reporting and Feedback
• Collect and document participant questions, feedback, and comments.
• Prepare and submit programme feedback reports within stipulated timelines.
• Escalate operational issues, participant concerns, and improvement opportunities to management.
• Professional Standards
• Maintain a professional appearance and conduct at all times.
• Adhere to organisational policies, safety requirements, and programme procedures.
• Refrain from smoking, consuming alcohol, or being under the influence of alcohol while on duty.
• Represent the organisation professionally and refrain from unauthorised marketing, promotion, or public statements on behalf of the organisation.

Requirements

• Experience in tour guiding, educational facilitation, public engagement, customer service, or related fields.
• Strong presentation, communication, and interpersonal skills.
• Ability to engage diverse audiences and manage group interactions effectively.
• Confident public speaker with the ability to handle questions professionally.
• Comfortable working outdoors and at various programme locations.
• Able to work independently and as part of a team.
• Proficient in English; additional languages will be an advantage.
• Tour guide licence is preferred
• Experience conducting guided tours, learning journeys, environmental education programmes, or public outreach activities.
• Familiarity with portable audio equipment and event facilitation.
• First aid certification is an advantage.

Additional Information

To facilitate and deliver guided educational programmes and site-based learning journeys, ensuring participants are actively engaged, informed, and provided with a safe and positive learning experience.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at ANOTHER CONSULTANCY? Share your experience