Technical Customer Service Representative

Requirements

• Experience and strong technical understanding of working on a variety of soft drinks equipment (Postmix, Vending Machines, Coolers, Freestyle) / Electro Mechanical systems
• The closing date for applications is 22/06/26. We reserve the right to close this advertisement early if we receive a high volume of applications. To ensure you are considered for this role, we encourage you to apply as soon as possible
• We recognise some people prefer not to participate in alcohol related sales, interactions, or promotions. If that's true for you - please raise this with your talent acquisition contact who will advise you on whether this role includes activities related to our alcohol portfolio.

Additional Information

Are you looking for new challenges and personal growth within Coca-Cola Europacific Partners? Then we have a great opportunity for you!Do you have a personality with the power to influence and connect?Can you sustain the pace to keep on growing?Will you make an impact with your desire to win? What you become part of: Our Milton Keynes Operations Centre is responsible for the purchase, distribution and refurbishment of all our cold drink equipment throughout GB. Every cooler; vending machine and dispensing equipment comes from here.The Centre is also home to our Contact Centre which is a 364 days a year, 7 days a week operation to support with calls ranging from equipment service requests, new business enquiries and machine movements as well as internal support for our Field Engineering Team and New Business Team. The Telefix team is also based here, offering over the phone support to our customers to help get their equipment functioning. Key responsibilities include: Timely management of reactive service calls and other supporting services of both CCEP equipment and 3rd party equipment Prioritising work in a customer focused manor whilst driving productivity Managing part requests that can be sent directly to our customers and any supply issues, by ensuring effective communication to both our internal and external customer Assisting Engineers with identifying parts and general queries relating to equipment Taking pride in upholding the agreed ways of working to ensure that you are following safety policies and best practices to ensure safe-working for self and to protect others Drive a zero accident behaviour Drive Corporate Responsibility and Sustainability through sharing best practices with other team members and colleagues to improve customer service The successful candidate ideally will have: Experience of Service environment with exceptional customers service skills - both internal and external customers Proficient in systems knowledge (e.g. SAP, Salesforce, Microsoft suite, Schematics based systems) An effective communicator who is capable of building excellent Customer service relationships with a strong focus on problem solving skills Self-motivated, enthusiastic with an ability to be flexible and responsive under pressure. Excellent time management, able to prioritise work load and flexibility in working patterns

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Coca-Cola Europacific Partners? Share your experience