Project Manager - Operational Readiness

About the role

Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement - advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good. Available Location: Milton, GA Hybrid Working: Team members are expected to come into the Milton, GA office as needed, based on business requirements and team collaboration needs. There is no fixed minimum number of in-office days; instead, attendance will be determined by project demands, meetings, and manager guidance.

Responsibilities

• Manage the release content lifecycle for new features, enhancements, fixes, and platform updates from intake through publication.
• Partner with Product Management, Engineering, QA, Support, Training, Marketing, and Customer Success to gather release details, clarify customer impact, and confirm technical accuracy.
• Ensure release notes, customer notifications, help center updates, internal enablement summaries, support talking points, and training-ready content are delivered on time and to a high standard.
• Develop and enforce a repeatable content intake, review, approval, and publishing process aligned to the software release calendar.
• Coordinate review cycles with subject matter experts to ensure content is complete, accurate , compliant, and delivered on schedule.
• Maintain a centralized release content repository, including version history, templates, stakeholder ownership, publication dates, and status tracking.
• Ensure Knowledge Base content creators have identified content gaps before release and proactively escalate risks that could affect customer readiness or internal team preparedness.
• Continuously improve release content processes, templates, governance, and reporting to increase speed, consistency, and stakeholder confidence.

Requirements

• 3+ years of experience in product operations, release communications, technical writing, content operations, product marketing, customer enablement, or a related software/SaaS role
• Strong understanding of software release cycles, including feature releases, maintenance updates, bug fixes, hotfixes, and release readiness activities
• Demonstrated ability to translate technical information into clear, concise content for both technical and non-technical audiences
• Excellent project management, organization, and follow-through skills with the ability to manage multiple releases and deadlines simultaneously
• Strong cross-functional communication skills and comfort working with Product, Engineering, QA, Support, Training, and customer-facing teams
• High attention to detail, especially around accuracy, terminology, versioning, dates, dependencies, and customer impact
• Experience using collaboration and documentation tools such as Jira, Confluence, SharePoint, Microsoft Teams, Productboard , Zendesk, Salesforce Knowledge, or similar platforms
• Experience supporting SaaS products, enterprise software, or multi-product release environments, preferred
• Familiarity with Agile software development, sprint planning, release trains, change management, or product launch processes, preferred
• Experience building scalable content workflows, governance models, templates, or stakeholder review processes, preferred
• Background in customer support enablement, knowledge management, product documentation, or product marketing communications, preferred
• Ability to analyze content performance, stakeholder feedback, and release readiness metrics to improve future communications, preferred
• Physical Considerations:
• Ability to work in a general office environment
• Ability to handle extended periods of computer-based work, including telephone
• Travel Considerations:
• Domestic and/or international travel required , estimated up to 10%
• Benefit offerings designed to promote a life of balance!
• At Ministry Brands, we recognize that your career is just one important piece of your dyna

Additional Information

Ministry Brands is looking for a Project Manager - Operational Readiness to join our growing team!

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